Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Twilio's pricing page, Pulse recorded 2 changes: Flex now offers a third pricing option: $35/monthly active user with usage, added alongside existing $1/active user hour and $150/named user/month tiers; Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header. Pulse files it as a packaging change (package change, positioning) with a neutral direction. Pulse's latest capture (Sep 7, 2026) lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.
Twilio's previous recorded change was "Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01" (Q4 2025). Before that Pulse recorded "Twilio Reveals ConversationRelay Pricing at $0.07/min and Increases Studio Pricing by 150%" (Q3 2025), "Twilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks" (Jun 2025) and "Twilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message" (Q1 2025). Twilio has been tracked since 2024-10-01.
In the same window Plivo, Bird and Telnyx also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PackagingAddedNo third pricing optionthird pricing option
- — · PositioningPositioning
Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Packaging | No third pricing option | third pricing option | Added |
| — | Positioning | Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header. | Positioning | |
Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Twilio's pricing page (twilio.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked near the top of the page, where third pricing option now appears.
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Twilio, pricing history
Full history- Aug 24, 2026packagingTwilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
- Jul 4, 2026improvedTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products
- May 11, 2026packagingTwilio launches AI Conversations suite with five new pricing tiers
- Apr 13, 2026packagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup · this change
- Q4 2025improvedTwilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01
- Q3 2025increaseTwilio Reveals ConversationRelay Pricing at $0.07/min and Increases Studio Pricing by 150%
- Jun 2025improvedTwilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks
- Q1 2025increaseTwilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message
- Q4 2024improvedTwilio Launches Video API with Competitive Pricing at $0.004/min for Video Calls
- Q1 2024increaseTwilio Task Router Pricing Soars by 140%, Now $0.06 per Task
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- PlivoApr 9Plivo drops phone number pricing, rebrands Pro plan to Pay as you go
- PlivoApr 1Plivo Slashes Voice AI Agent Pricing 78% in Major Platform Overhaul
- BirdOct 19Bird: shifts to wallet-based billing, reveals Apple Messages pricing
- TelnyxOct 12Telnyx Conversationalai quadruples Growth plan minimum to $2,000/month
- TelnyxOct 12Telnyx swaps $500 Committed tier for $2,000/mo Growth plan with 15% discount
Questions about this change
Did Twilio raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026. The change Pulse detected was a packaging change: package change, positioning.
What changed on Twilio's pricing page between Apr 6, 2026 and Apr 13, 2026?
Packaging: No third pricing option → third pricing option, added; Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header. Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Twilio change its pricing?
Pulse recorded 0 other pricing-page changes for Twilio in the 90 days before this one; the previous change was "Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01" in Q4 2025; Twilio has been tracked since 2024-10-01.