Packaging change·Apr 6 → Apr 13, 2026·Week 16, 2026·Cloud & DevOps
Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
What changed
Package change
Flex now offers a third pricing option: $35/monthly active user with usage, added alongside existing $1/active user hour and $150/named user/month tiers.
Positioning
Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
Change 1 of 2 · pricing restructured
Flex now offers a third pricing option: $35/monthly active user with usage, added alongside existing $1/active user hour and $150/named user/month tiers.
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Q4 2025 · Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01Twilio launches AI Conversations suite with five new pricing tiers · Week 20, 2026
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