Aircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
What happened
Between the Jan 13, 2026 and Jan 19, 2026 captures of Aircall's pricing page, Pulse recorded one change: Essentials feature changed from unlimited calls within US/Canada to unlimited inbound only; domestic outbound calls now Contact us for all plans; Custom plan worldwide calls narrowed to outbound only. Pulse files it as a product change (feature change). Pulse's latest capture (Nov 9, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $99, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers" (Jan 10, 2026). Aircall has been tracked since 2023-11-14.
In the same window Microsoft, Ringcentral and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- ChangedEssentialsFeature
Beforeunlimited calls within US/Canada
Afterunlimited inbound only
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essentials | Feature | unlimited calls within US/Canada | unlimited inbound only | Changed |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Jan 13, 2026 and Jan 19, 2026; the change is marked near the top of the page, where "unlimited calls within US/Canada" becomes "unlimited inbound only".
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Apr 2, 2026PackagingAircall overhauls AI Voice Agent pricing with new minute bundles
- Apr 1, 2026Price increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Feb 22, 2026PackagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week of Jan 12, 2026Limit loweredAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing This change
- Jan 10, 2026PackagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
Across CRM in the same window
All CRM changesQuestions about this change
Did Aircall raise prices in January 2026?
No list-price increase was recorded between Jan 13, 2026 and Jan 19, 2026. The change Pulse detected was a product change: feature change.
What changed on Aircall's pricing page between Jan 13, 2026 and Jan 19, 2026?
Essentials feature: unlimited calls within US/Canada → unlimited inbound only, changed. Pulse compared the captures it took on Jan 13, 2026 and Jan 19, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers" on Jan 10, 2026; Aircall has been tracked since 2023-11-14.