NICE: CXone Mpower rebrand to CXone + 5 core suites renamed

Between the Mar 30, 2026 and Jun 29, 2026 captures of NICE's pricing page, Pulse recorded 3 changes: All 5 core suites dropped the 'CXone Mpower' prefix (e.g. 'CXone Mpower Omnichannel Suite' -> 'Omnichannel Suite'); prices unchanged at $110/$135/$169/$209/$249+$0.25 per session. Feature category labels rebranded ('Interaction and Workflow Orchestration' -> 'Engagement Orchestration', 'Workforce Augmentation' -> 'Workforce Empowerment', 'Service Automation' -> 'Agentic Experience Automation'); entitlements unchanged. Product rebranded from 'NICE CXone Mpower' to 'NiCE CXone' in hero copy; platform tagline changed from 'all-in-one CCaaS platform' to 'all-in-one CX AI platform'. In detail: Feature category and label names rebranded: 'Interaction and Workflow Orchestration' to 'Engagement Orchestration', 'Workforce Augmentation' to 'Workforce Empowerment', 'Service Automation' to 'Agentic Experience Automation', plus minor label renames; underlying entitlements/checkmarks unchanged; All 5 core suite plans dropped the 'CXone Mpower' brand prefix (e.g. 'CXone Mpower Omnichannel Suite' to 'Omnichannel Suite'); prices unchanged at $110/$135/$169/$209/$249+$0.25/session; Product rebranded from 'NICE CXone Mpower' to 'NiCE CXone' throughout hero copy and section headers; platform positioning shifted from 'all-in-one CCaaS platform' to 'all-in-one CX AI platform'. Pulse files it as a packaging change (positioning, plan renamed) with a neutral direction. The current page lists Ultimate Government Experience at $2, Omnichannel Suite at $110, Essential Suite at $135, Core Suite at $169 and Complete Suite at $209.

It lands 52 days after NICE's previous change, "NICE rebrands Engagement Orchestration features across three channels" (May 12, 2026). Before that Pulse recorded "Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement" (Apr 7, 2026). NICE has been tracked since 2026-03-01.

In the same window Twilio, Genesys, Zendesk and Salesforce also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.