NICE: CXone Mpower rebrand to CXone + 5 core suites renamed
All 5 core suites dropped the 'CXone Mpower' prefix (e.g. 'CXone Mpower Omnichannel Suite' -> 'Omnichannel Suite'); prices unchanged at $110/$135/$169/$209/$249+$0.25 per session. Feature category labels rebranded ('Interaction and Workflow Orchestration' -> 'Engagement Orchestration', 'Workforce Augmentation' -> 'Workforce Empowerment', 'Service Automation' -> 'Agentic Experience Automation'); entitlements unchanged. Product rebranded from 'NICE CXone Mpower' to 'NiCE CXone' in hero copy; platform tagline changed from 'all-in-one CCaaS platform' to 'all-in-one CX AI platform'.
What changed
Feature category and label names rebranded: 'Interaction and Workflow Orchestration' to 'Engagement Orchestration', 'Workforce Augmentation' to 'Workforce Empowerment', 'Service Automation' to 'Agentic Experience Automation', plus minor label renames; underlying entitlements/checkmarks unchanged
All 5 core suite plans dropped the 'CXone Mpower' brand prefix (e.g. 'CXone Mpower Omnichannel Suite' to 'Omnichannel Suite'); prices unchanged at $110/$135/$169/$209/$249+$0.25/session
Product rebranded from 'NICE CXone Mpower' to 'NiCE CXone' throughout hero copy and section headers; platform positioning shifted from 'all-in-one CCaaS platform' to 'all-in-one CX AI platform'
Before and after
Mar 30, 2026 vs Jun 29, 2026Feature category and label names rebranded: 'Interaction and Workflow Orchestration' to 'Engagement Orchestration', 'Workforce Augmentation' to 'Workforce Empowerment', 'Service Automation' to 'Agentic Experience Automation', plus minor label renames; underlying entitlements/checkmarks unchanged
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