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HomePodiumAll changesAI Instant Answers removed
PodiumProduct change · Feature removed · Feature added · Feature change · Jul 1 → Oct 1, 2024

Podium Introduces Exclusive AI Employee Features in Signature Plan with AI Scheduler, AI Marketer, and AI Salesperson

Verified Jan 21, 2026Sales & Customer Relationship Management (CRM)Direction: down
The changeAI Instant Answers — removed.
Before · Jul 1AI Instant Answers
After · Oct 1No AI Instant Answers
removed
10 changes2 capturesJul 1, 2024 → Oct 1, 2024

What happened

Between the Jul 1, 2024 and Oct 1, 2024 captures of Podium's pricing page, Pulse recorded 10 changes: AI Instant Answers removed from Pro plan (now available as Core add-on); AI Auto Review Responses removed from Pro plan (now available as add-on); AI Concierge added to Pro plan; AI Marketer added to Signature plan as exclusive AI Employee feature; AI Salesperson added to Signature plan as exclusive AI Employee feature; AI Reputation Specialist added to Pro plan; AI Scheduler added to Signature plan as exclusive AI Employee feature; Anniversary Automation launched (removed 'Coming Soon' status); Appointment Confirmations and Reminders added to automation features; Birthday Automation launched (removed 'Coming Soon' status). Pulse files it as a product change (feature removed, feature added, feature change) with a downward direction. Pulse's latest capture (Jul 4, 2026) lists Core at $399 and Pro at $599.

Podium's previous recorded change was "Podium Renames Conversational AI Agent to AI Employee, Highlighting Multi-Location Business Discounts" (Q2 2024). Podium has been tracked since 2023-12-19.

In the same window Intercom, HubSpot, Twilio, Sproutsocial and Hootsuite also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Pro, Core · FeatureRemoved
    AI Instant AnswersNo AI Instant Answers
  • Pro · FeatureRemoved

    BeforeAI Auto Review Responses

    AfterNo AI Auto Review Responses

  • Pro · FeatureAdded
    No AI ConciergeAI Concierge
  • Signature, AI Employee · FeatureAdded
    No AI MarketerAI Marketer
  • Signature, AI Employee · FeatureAdded
    No AI SalespersonAI Salesperson
  • Pro · FeatureAdded

    BeforeNo AI Reputation Specialist

    AfterAI Reputation Specialist

  • Signature, AI Employee · FeatureAdded
    No AI SchedulerAI Scheduler
  • — · FeatureRemoved
    'Coming Soon' statusNo 'Coming Soon' status
  • — · FeatureAdded

    BeforeNot listed

    AfterAppointment Confirmations and Reminders

  • — · FeatureRemoved
    'Coming Soon' statusNo 'Coming Soon' status

Values as written on Podium's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Podium's pricing page (podium.com) from Jul 1, 2024 and Oct 1, 2024; the change is marked on the page, where the AI Instant Answers no longer appears.

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The two full-page captures with this change marked up are free with an account.

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Podium, the last 90 days

Full history
  1. Q4 2025packagingPodium Removes All Pricing Information from Website, Requiring Sales Contact for Core, Pro, and Signature Plans
  2. Q2 2025packagingPodium Unveils Pro Plan Pricing at $599/Month, Shifting from Custom Pricing to Standardized Rates
  3. Q1 2025packagingPodium Transitions Core and Pro Plans to Custom Pricing, Requiring Sales Contact for Subscription Details
  4. Q3 2024improvedPodium Introduces Exclusive AI Employee Features in Signature Plan with AI Scheduler, AI Marketer, and AI Salesperson · this change
  5. Q2 2024packagingPodium Renames Conversational AI Agent to AI Employee, Highlighting Multi-Location Business Discounts

Across CRM in the same window

All CRM changes
  1. IntercomJan 21Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
  2. HubSpotJan 21HubSpot Transforms Pricing Model with Flat Allocation of Credits and Expands Allocation to 500 Credits
  3. TwilioJan 21Twilio Launches Video API with Competitive Pricing at $0.004/min for Video Calls
  4. SproutsocialJan 12Sproutsocial Enhances Advanced Plan with API Access, Removes API from Premium Analytics Add-on
  5. HootsuiteJan 11Hootsuite Removes Ad Spend Limits on Professional and Team Plans, Unlocking Unlimited Post Boosting

Questions about this change

Did Podium raise prices in October 2024?

No list-price increase was recorded between Jul 1, 2024 and Oct 1, 2024. The change Pulse detected was a product change: feature removed, feature added, feature change.

What changed on Podium's pricing page between Jul 1, 2024 and Oct 1, 2024?

Pro, Core feature: AI Instant Answers → No AI Instant Answers, removed; Pro feature: AI Auto Review Responses → No AI Auto Review Responses, removed; Pro feature: No AI Concierge → AI Concierge, added; Signature, AI Employee feature: No AI Marketer → AI Marketer, added; Signature, AI Employee feature: No AI Salesperson → AI Salesperson, added; Pro feature: No AI Reputation Specialist → AI Reputation Specialist, added; Signature, AI Employee feature: No AI Scheduler → AI Scheduler, added; feature: 'Coming Soon' status → No 'Coming Soon' status, removed; feature: Not listed → Appointment Confirmations and Reminders, added; feature: 'Coming Soon' status → No 'Coming Soon' status, removed. Pulse compared the captures it took on Jul 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.

How often does Podium change its pricing?

Pulse recorded 1 other pricing-page change for Podium in the 90 days before this one; the previous change was "Podium Renames Conversational AI Agent to AI Employee, Highlighting Multi-Location Business Discounts" in Q2 2024; Podium has been tracked since 2023-12-19.