LiveAgent replaces per-agent Enterprise pricing with $3,999/mo flat fee
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of LiveAgent's pricing page, Pulse recorded 2 changes: Enterprise moved from $69/$85 per agent to a $3,999/mo flat fee (80 agents included, extra agents $49 each; $3,199 annual). Plans renamed Small/Medium/Large business to Starter/Team/Business; other prices unchanged; Business plan now lists MCP server access to connect external AI tools to LiveAgent. Pulse files it as a packaging change (feature added, package change) with an upward direction. Pulse's latest capture (Oct 27, 2026) lists Starter at $15, Team at $29, Business at $49 and Enterprise at $3,199.
It lands 115 days after LiveAgent's previous change, "LiveAgent: Spring 75% OFF promotional discount removed across all plans" (Jul 3, 2026). Before that Pulse recorded "LiveAgent ends 75% OFF spring promo, restores standard monthly plan pricing" (Apr 22, 2026) and "LiveAgent ends Valentine's Day AI promo after month-long customer unlock" (Mar 17, 2026). LiveAgent has been tracked since 2026-02-28.
In the same window Intercom and Help Scout also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Business · FeatureAddedNo MCP server accessMCP server access
- Enterprise, Business, Starter · PackagingRenamed
BeforeSmall/Medium/Large business
AfterStarter/Team/Business
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Business | Feature | No MCP server access | MCP server access | Added |
| Enterprise, Business, Starter | Packaging | Small/Medium/Large business | Starter/Team/Business | Renamed |
Values as written on LiveAgent's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of LiveAgent's pricing page (www.liveagent.com) from Oct 19, 2026 and Oct 26, 2026; the change is marked near the top of the page, where MCP server access now appears.
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LiveAgent, pricing history
Full history- Oct 26, 2026packagingLiveAgent replaces per-agent Enterprise pricing with $3,999/mo flat fee · this change
- Jul 3, 2026packagingLiveAgent: Spring 75% OFF promotional discount removed across all plans
- Apr 22, 2026packagingLiveAgent ends 75% OFF spring promo, restores standard monthly plan pricing
- Mar 17, 2026packagingLiveAgent ends Valentine's Day AI promo after month-long customer unlock
Across CRM in the same window
All CRM changes- IntercomOct 26Intercom hikes Essential plan to $29/seat, offers new users 35% off to $19
- Help ScoutAug 10Help Scout: Secure customer portal added to Plus plan
- IntercomOct 21Intercom offers new customers 35% off Essential, cutting seats to $19
- IntercomOct 19Intercom drops Fin Million Dollar Guarantee and 90-day money-back pledge
- IntercomOct 12Intercom Pro add-on starting price ticks up $1 to $100 per workspace
Questions about this change
Did LiveAgent raise prices in October 2026?
No list-price increase was recorded between Oct 19, 2026 and Oct 26, 2026. The change Pulse detected was a packaging change: feature added, package change.
What changed on LiveAgent's pricing page between Oct 19, 2026 and Oct 26, 2026?
Business feature: No MCP server access → MCP server access, added; Enterprise, Business, Starter packaging: Small/Medium/Large business → Starter/Team/Business, renamed. Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does LiveAgent change its pricing?
Pulse recorded 0 other pricing-page changes for LiveAgent in the 90 days before this one; the previous change was "LiveAgent: Spring 75% OFF promotional discount removed across all plans" on Jul 3, 2026; LiveAgent has been tracked since 2026-02-28.