Poughkeepsie, NY-based help desk software company founded in 2005. Private. Operates in customer support and IT service management. Serves businesses and organizations with email-based help desk solutions.
Pricing Change History
3 changesSatisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.
Annual total at the default 10-agent tier increased from $1,699/year to $2,199/year (~29%). The breakdown is now shown as $18.33 per agent, per month, and the calculator label changed from 'Annual Total' to 'Sold Annually'.
SOC 2 Type 2 and HIPAA compliance certification badges added to pricing page footer via oneleet.com, both marked as IN PROGRESS. Status Page link moved into new System Status & Compliance section.
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Ask anything about HelpSpot's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| HelpSpot | $74.92 /mobilled annually |
Company Facts
How HelpSpot compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
S ServiceNow | Contact | — |
S Salesforce | $25 /user/mo, billed annually | Oct 26, 2026 |
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
H Help Scout | $25 /user/mo | Aug 10, 2026 |
G GrooveJar | $17 /mo | Apr 22, 2026 |
HelpSpot pricing FAQ
- How much does HelpSpot cost?
- HelpSpot pricing starts at $74.92/mo on HelpSpot, billed annually.
- Does HelpSpot have a free plan?
- No. HelpSpot does not list a free tier; paid plans start at $74.92/mo on HelpSpot, billed annually.
- What pricing model does HelpSpot use?
- HelpSpot uses subscription pricing across 1 plan.
- When did HelpSpot last change its pricing?
- Jun 15, 2026: HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty.
- How often has HelpSpot changed its pricing?
- Pulse has recorded 3 pricing changes for HelpSpot since it started tracking on Feb 27, 2026; the pricing page was last captured on Jun 17, 2026.
- Who are HelpSpot's pricing peers?
- Pulse compares HelpSpot with Zendesk, ServiceNow, Salesforce, Intercom, Help Scout and GrooveJar.