HelpSpot pursues SOC 2 and HIPAA compliance certifications
What happened
Between the May 4, 2026 and May 11, 2026 captures of HelpSpot's pricing page, Pulse recorded one change: SOC 2 Type 2 and HIPAA compliance certification badges added to pricing page footer via oneleet.com, both marked as IN PROGRESS. Status Page link moved into new System Status & Compliance section. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Jun 17, 2026) lists HelpSpot at $74.92.
This is the first pricing-page change Pulse has recorded for HelpSpot. HelpSpot has been tracked since 2026-02-27.
In the same window Intercom, GrooveJar, Help Scout, Zendesk and Salesforce also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAdded
BeforeNot listed
AfterSOC 2 Type 2 and HIPAA compliance certification badges
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Not listed | SOC 2 Type 2 and HIPAA compliance certification badges | Added |
Values as written on HelpSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpSpot's pricing page (helpspot.com) from May 4, 2026 and May 11, 2026; the change is marked in the lower part of the page, where SOC 2 Type 2 and HIPAA compliance certification badges now appears.
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HelpSpot, pricing history
Full history- Jun 15, 2026improvedHelpSpot adds Satisfaction Surveys to measure CSAT and loyalty
- Jun 8, 2026increaseHelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)
- May 12, 2026improvedHelpSpot pursues SOC 2 and HIPAA compliance certifications · this change
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- IntercomMay 11Intercom expands Fin AI Agent to support ecommerce use cases
- GrooveJarApr 22GrooveJar pivots to "Free forever, paid when you're making money" model
- Help ScoutApr 19Help Scout elevates free plan to hero status alongside paid tiers
- ZendeskApr 18Zendesk launches Forethought AI agents integration on pricing page
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did HelpSpot raise prices in May 2026?
No list-price increase was recorded between May 4, 2026 and May 11, 2026. The change Pulse detected was a product change: feature added.
What changed on HelpSpot's pricing page between May 4, 2026 and May 11, 2026?
Feature: Not listed → SOC 2 Type 2 and HIPAA compliance certification badges, added. Pulse compared the captures it took on May 4, 2026 and May 11, 2026; the before/after table above lists each item as written on the page.
How often does HelpSpot change its pricing?
Pulse recorded 0 other pricing-page changes for HelpSpot in the 90 days before this one; HelpSpot has been tracked since 2026-02-27.