Product change·Jun 8 → Jun 15, 2026·Week 25, 2026·Collaboration & Productivity
HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty
What changed
Feature added
Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.
Before and after
Jun 8, 2026 vs Jun 15, 2026Pulse.
100%
What changed
Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.
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