HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty
What happened
Between the Jun 8, 2026 and Jun 15, 2026 captures of HelpSpot's pricing page, Pulse recorded one change: Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Jun 17, 2026) lists HelpSpot at $74.92.
It lands 7 days after HelpSpot's previous change, "HelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)" (Jun 8, 2026). Before that Pulse recorded "HelpSpot pursues SOC 2 and HIPAA compliance certifications" (May 12, 2026). HelpSpot has been tracked since 2026-02-27.
In the same window Intercom, Help Scout, Zendesk, GrooveJar and Salesforce also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAddedNo Satisfaction SurveysSatisfaction Surveys
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | No Satisfaction Surveys | Satisfaction Surveys | Added |
Values as written on HelpSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpSpot's pricing page (helpspot.com) from Jun 8, 2026 and Jun 15, 2026; the change is marked in the lower part of the page, where Satisfaction Surveys now appears.
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HelpSpot, the last 90 days
Full history- Jun 15, 2026improvedHelpSpot adds Satisfaction Surveys to measure CSAT and loyalty · this change
- Jun 8, 2026increaseHelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)
- May 12, 2026improvedHelpSpot pursues SOC 2 and HIPAA compliance certifications
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- Help ScoutJun 1Help Scout splits workflows into basic and advanced tiers by plan
- ZendeskMay 26Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
- GrooveJarApr 22GrooveJar pivots to "Free forever, paid when you're making money" model
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did HelpSpot raise prices in June 2026?
No list-price increase was recorded between Jun 8, 2026 and Jun 15, 2026. The change Pulse detected was a product change: feature added.
What changed on HelpSpot's pricing page between Jun 8, 2026 and Jun 15, 2026?
Feature: No Satisfaction Surveys → Satisfaction Surveys, added. Pulse compared the captures it took on Jun 8, 2026 and Jun 15, 2026; the before/after table above lists each item as written on the page.
How often does HelpSpot change its pricing?
Pulse recorded 2 other pricing-page changes for HelpSpot in the 90 days before this one; the previous change was "HelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)" on Jun 8, 2026; HelpSpot has been tracked since 2026-02-27.