CustomerIQ drops Starter tier, launches AI-powered Enterprise plan
What happened
Between the Jan 5, 2026 and Jan 13, 2026 captures of CustomerIQ's pricing page, Pulse recorded 2 changes: Tier lineup restructured: Starter plan ($39/seat/mo) removed and Enterprise plan (Contact us/seat/mo) added, shifting the lineup from Starter/Plus/Pro to Plus/Pro/Enterprise; Plus plan features overhauled: task-based features replaced with AI-branded capabilities (AI assistants for email/meetings/calls/knowledge, self-driving CRM, Ticket/Deal management, Conversation insights). Pulse files it as a packaging change (package change, feature change) with a neutral direction. Pulse's latest capture (Jun 14, 2026) lists Plus at $50, Pro at $75, Workflow Credits at $349 and Outlook Shared Inbox at $149.
This is the first pricing-page change Pulse has recorded for CustomerIQ. CustomerIQ has been tracked since 2025-12-20.
In the same window HubSpot, Zendesk, Salesforce, Segment and Intercom also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise, Plus, Pro · PackagingChangedStarter/Plus/ProPlus/Pro/Enterprise
- Plus · FeatureFeature change
Plus plan features overhauled: task-based features replaced with AI-branded capabilities (AI assistants for email/meetings/calls/knowledge, self-driving CRM, Ticket/Deal management, Conversation insights).
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise, Plus, Pro | Packaging | Starter/Plus/Pro | Plus/Pro/Enterprise | Changed |
| Plus | Feature | Plus plan features overhauled: task-based features replaced with AI-branded capabilities (AI assistants for email/meetings/calls/knowledge, self-driving CRM, Ticket/Deal management, Conversation insights). | Feature change | |
Values as written on CustomerIQ's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CustomerIQ's pricing page (www.getcustomeriq.com) from Jan 5, 2026 and Jan 13, 2026; the change is marked near the top of the page, where "Starter/Plus/Pro" becomes "Plus/Pro/Enterprise".
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The two full-page captures with this change marked up are free with an account.
CustomerIQ, pricing history
Full history- Apr 4, 2026improvedCustomerIQ drops Starter tier, launches Enterprise with AI-powered CRM suite
- Week 3, 2026packagingCustomerIQ drops Starter tier, launches AI-powered Enterprise plan · this change
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- HubSpotApr 19HubSpot Operations drops feature comparison table for plan guidance
- ZendeskApr 18Zendesk launches Forethought AI agents integration on pricing page
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- SegmentApr 13Segment Rebrands Plan Tiers: Pipeline Becomes Connections, Platform Now Engage
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
Questions about this change
Did CustomerIQ raise prices in January 2026?
No list-price increase was recorded between Jan 5, 2026 and Jan 13, 2026. The change Pulse detected was a packaging change: package change, feature change.
What changed on CustomerIQ's pricing page between Jan 5, 2026 and Jan 13, 2026?
Enterprise, Plus, Pro packaging: Starter/Plus/Pro → Plus/Pro/Enterprise, changed; Plus plan features overhauled: task-based features replaced with AI-branded capabilities (AI assistants for email/meetings/calls/knowledge, self-driving CRM, Ticket/Deal management, Conversation insights). Pulse compared the captures it took on Jan 5, 2026 and Jan 13, 2026; the before/after table above lists each item as written on the page.
How often does CustomerIQ change its pricing?
Pulse recorded 0 other pricing-page changes for CustomerIQ in the 90 days before this one; CustomerIQ has been tracked since 2025-12-20.