Packaging change·Jan 5 → Jan 13, 2026·Week 3, 2026·AI & Machine Learning
CustomerIQ drops Starter tier, launches AI-powered Enterprise plan
What changed
Package change
Tier lineup restructured: Starter plan ($39/seat/mo) removed and Enterprise plan (Contact us/seat/mo) added, shifting the lineup from Starter/Plus/Pro to Plus/Pro/Enterprise.
Feature change
Plus plan features overhauled: task-based features replaced with AI-branded capabilities (AI assistants for email/meetings/calls/knowledge, self-driving CRM, Ticket/Deal management, Conversation insights).
Before and after
Jan 5, 2026 vs Jan 13, 2026Pulse.
100%
Change 1 of 2 · pricing restructured
Tier lineup restructured: Starter plan ($39/seat/mo) removed and Enterprise plan (Contact us/seat/mo) added, shifting the lineup from Starter/Plus/Pro to Plus/Pro/Enterprise.
Sign in to view the full comparison
See the before/after screenshots and every marked-up change.