CustomerIQ drops Starter tier, launches Enterprise with AI-powered CRM suite
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of CustomerIQ's pricing page, Pulse recorded 3 changes: Plus plan features overhauled with AI-focused suite: AI email/meeting assistant, AI call coach, AI knowledge assistant, self-driving CRM, ticket/deal management, and conversation insights; Plus and Pro plan taglines updated from 'automation and insights' to 'conversation intelligence', reflecting repositioning of the product's core value proposition; Starter plan removed and Enterprise plan added, restructuring tier lineup from Starter/Plus/Pro to Plus/Pro/Enterprise. Enterprise offers custom pricing via sales. Pulse files it as a packaging change (feature change, positioning, package change) with a neutral direction. Pulse's latest capture (Jun 14, 2026) lists Plus at $50, Pro at $75, Workflow Credits at $349 and Outlook Shared Inbox at $149.
CustomerIQ's previous recorded change was "CustomerIQ drops Starter tier, launches AI-powered Enterprise plan" (Week 3, 2026). CustomerIQ has been tracked since 2025-12-20.
In the same window Salesforce, Segment, HubSpot, Intercom and Drift also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Plus · FeatureFeature change
Plus plan features overhauled with AI-focused suite: AI email/meeting assistant, AI call coach, AI knowledge assistant, self-driving CRM, ticket/deal management, and conversation insights.
- Plus, Pro · PositioningReworded
Beforeautomation and insights
Afterconversation intelligence
- Enterprise, Plus, Pro · PackagingChangedStarter/Plus/ProPlus/Pro/Enterprise
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Plus | Feature | Plus plan features overhauled with AI-focused suite: AI email/meeting assistant, AI call coach, AI knowledge assistant, self-driving CRM, ticket/deal management, and conversation insights. | Feature change | |
| Plus, Pro | Positioning | automation and insights | conversation intelligence | Reworded |
| Enterprise, Plus, Pro | Packaging | Starter/Plus/Pro | Plus/Pro/Enterprise | Changed |
Values as written on CustomerIQ's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CustomerIQ's pricing page (www.getcustomeriq.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked near the top of the page, where "automation and insights" becomes "conversation intelligence".
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The two full-page captures with this change marked up are free with an account.
CustomerIQ, the last 90 days
Full history- Apr 4, 2026improvedCustomerIQ drops Starter tier, launches Enterprise with AI-powered CRM suite · this change
- Week 3, 2026packagingCustomerIQ drops Starter tier, launches AI-powered Enterprise plan
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- SalesforceApr 4Salesforce Agentforce rebrands buying models to PayGo and PreCommit
- SegmentApr 3Segment cuts listed destinations from 750+ to 550+, rebrands CDP add-ons
- HubSpotApr 3HubSpot Operations Starter Slashes Starter Seats Up to 40% for New Customers
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
Questions about this change
Did CustomerIQ raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a packaging change: feature change, positioning, package change.
What changed on CustomerIQ's pricing page between Dec 29, 2025 and Mar 30, 2026?
Plus plan features overhauled with AI-focused suite: AI email/meeting assistant, AI call coach, AI knowledge assistant, self-driving CRM, ticket/deal management, and conversation insights; Plus, Pro positioning: automation and insights → conversation intelligence, reworded; Enterprise, Plus, Pro packaging: Starter/Plus/Pro → Plus/Pro/Enterprise, changed. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does CustomerIQ change its pricing?
Pulse recorded 1 other pricing-page change for CustomerIQ in the 90 days before this one; the previous change was "CustomerIQ drops Starter tier, launches AI-powered Enterprise plan" in Week 3, 2026; CustomerIQ has been tracked since 2025-12-20.