Customer.io adds Inbox previews (25 limit) to Design Studio across all plans
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Customer.io's pricing page, Pulse recorded one change: Added a new 'Inbox previews' row (limit of 25) to the Design Studio feature comparison table, applying equally across Essentials, Premium, and Enterprise plans. Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Essentials at $100 and Premium at $1,000.
It lands 35 days after Customer.io's previous change, "Customer's AI Agent LLM actions exit beta across all pricing plans" (Aug 23, 2026). Customer.io has been tracked since 2026-02-26.
In the same window Klaviyo, Amplitude and Mixpanel also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedEssentials, Premium, EnterpriseFeatureNot listedInbox previews row
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essentials, Premium, Enterprise | Feature | Not listed | Inbox previews row | Added |
Values as written on Customer.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Customer.io's pricing page (customer.io) from Sep 21, 2026 and Sep 28, 2026; the change is marked around the middle of the page, where Inbox previews row now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Customer.io, the last 90 days
Full historyDates are the day each change was detected, Eastern time.
- Nov 1, 2026ImprovementCustomer.io adds web push to every plan, now unlimited across mobile and web
- Oct 26, 2026ImprovementCustomer.io swaps Enterprise dedicated hardware for priority throughput
- Sep 27, 2026Feature addedCustomer.io adds Inbox previews (25 limit) to Design Studio across all plans This change
- Aug 23, 2026ImprovementCustomer's AI Agent LLM actions exit beta across all pricing plans
- Jul 13, 2026PackagingCustomer.io: AI Agent (beta) launched + AI credits add-on
Across Marketing & Content in the same window
All Marketing & Content changesQuestions about this change
Did Customer.io raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026 UTC. The change Pulse detected was a product change: feature added.
What changed on Customer.io's pricing page between Sep 21, 2026 and Sep 28, 2026 UTC?
Essentials, Premium, Enterprise feature added: Inbox previews row. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Customer.io change its pricing?
Pulse recorded 1 other pricing-page change for Customer.io in the 90 days before this one; the previous change was "Customer's AI Agent LLM actions exit beta across all pricing plans" on Aug 23, 2026; Customer.io has been tracked since 2026-02-26.