Skip to content
PricingSaaS
Sign in
HomeCustomer.ioAll changes'Inbox previews' row added
Customer.ioProduct change · Feature added · Sep 21 → Sep 28, 2026

Customer.io adds Inbox previews (25 limit) to Design Studio across all plans

Verified Sep 28, 2026Marketing & ContentDirection: up
The change'Inbox previews' row — added.
Before · Sep 21No 'Inbox previews' row
After · Sep 28'Inbox previews' row
added
1 change2 capturesSep 21, 2026 → Sep 28, 2026

What happened

Between the Sep 21, 2026 and Sep 28, 2026 captures of Customer.io's pricing page, Pulse recorded one change: Added a new 'Inbox previews' row (limit of 25) to the Design Studio feature comparison table, applying equally across Essentials, Premium, and Enterprise plans. Pulse files it as a product change (feature added) with an upward direction. The current page lists Essentials at $100 and Premium at $1,000.

It lands 35 days after Customer.io's previous change, "Customer's AI Agent LLM actions exit beta across all pricing plans" (Aug 24, 2026). Before that Pulse recorded "Customer.io: AI Agent (beta) launched + AI credits add-on" (Jul 13, 2026). Customer.io has been tracked since 2026-02-26.

In the same window Klaviyo, Amplitude and Mixpanel also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Essentials, Premium, Enterprise · FeatureAdded
    No 'Inbox previews' row'Inbox previews' row

Values as written on Customer.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Customer.io's pricing page (customer.io) from Sep 21, 2026 and Sep 28, 2026; the change is marked around the middle of the page, where 'Inbox previews' row now appears.

Sign in to see the evidence

The two full-page captures with this change marked up are free with an account.

Sign up freeLog in

Customer.io, the last 90 days

Full history
  1. Sep 28, 2026improvedCustomer.io adds Inbox previews (25 limit) to Design Studio across all plans · this change
  2. Aug 24, 2026improvedCustomer's AI Agent LLM actions exit beta across all pricing plans
  3. Jul 13, 2026packagingCustomer.io: AI Agent (beta) launched + AI credits add-on

Across Marketing & Content in the same window

All Marketing & Content changes
  1. KlaviyoSep 9Klaviyo swaps free Composer credits for $5 usage cap, adds AI Helpdesk
  2. AmplitudeSep 9Amplitude drops per-plan AI Visibility prompt quotas from pricing cards
  3. MixpanelSep 7Mixpanel touts free Experiments and Feature Flags in new banner

Questions about this change

Did Customer.io raise prices in September 2026?

No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a product change: feature added.

What changed on Customer.io's pricing page between Sep 21, 2026 and Sep 28, 2026?

Essentials, Premium, Enterprise feature: No 'Inbox previews' row → 'Inbox previews' row, added. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.

How often does Customer.io change its pricing?

Pulse recorded 2 other pricing-page changes for Customer.io in the 90 days before this one; the previous change was "Customer's AI Agent LLM actions exit beta across all pricing plans" on Aug 24, 2026; Customer.io has been tracked since 2026-02-26.