Customer.io swaps Enterprise dedicated hardware for priority throughput
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of Customer.io's pricing page, Pulse recorded one change: Enterprise 'Dedicated hardware' replaced by 'Priority throughput & sending capacity' in plan card and comparison table. Pulse files it as a product change (feature change) with a neutral direction. The current page lists Essentials at $100 and Premium at $1,000.
It lands 28 days after Customer.io's previous change, "Customer.io adds Inbox previews (25 limit) to Design Studio across all plans" (Sep 28, 2026). Before that Pulse recorded "Customer's AI Agent LLM actions exit beta across all pricing plans" (Aug 24, 2026). Customer.io has been tracked since 2026-02-26.
In the same window Mixpanel, Klaviyo and Amplitude also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · FeatureFeature change
Enterprise 'Dedicated hardware' replaced by 'Priority throughput & sending capacity' in plan card and comparison table
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | Enterprise 'Dedicated hardware' replaced by 'Priority throughput & sending capacity' in plan card and comparison table | Feature change | |
Values as written on Customer.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Customer.io's pricing page (customer.io) from Oct 19, 2026 and Oct 26, 2026; the change is marked near the top of the page.
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Customer.io, the last 90 days
Full history- Oct 26, 2026improvedCustomer.io swaps Enterprise dedicated hardware for priority throughput · this change
- Sep 28, 2026improvedCustomer.io adds Inbox previews (25 limit) to Design Studio across all plans
- Aug 24, 2026improvedCustomer's AI Agent LLM actions exit beta across all pricing plans
Across Marketing & Content in the same window
All Marketing & Content changesQuestions about this change
Did Customer.io raise prices in October 2026?
No list-price increase was recorded between Oct 19, 2026 and Oct 26, 2026. The change Pulse detected was a product change: feature change.
What changed on Customer.io's pricing page between Oct 19, 2026 and Oct 26, 2026?
Enterprise 'Dedicated hardware' replaced by 'Priority throughput & sending capacity' in plan card and comparison table. Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does Customer.io change its pricing?
Pulse recorded 2 other pricing-page changes for Customer.io in the 90 days before this one; the previous change was "Customer.io adds Inbox previews (25 limit) to Design Studio across all plans" on Sep 28, 2026; Customer.io has been tracked since 2026-02-26.