Customer's AI Agent LLM actions exit beta across all pricing plans
What happened
Between the Aug 17, 2026 and Aug 24, 2026 captures of Customer.io's pricing page, Pulse recorded one change: The 'LLM actions' row in the plan comparison table dropped its '(beta)' qualifier across all three plans, indicating the AI Agent's LLM actions capability has exited beta status. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Sep 28, 2026) lists Essentials at $100 and Premium at $1,000.
It lands 41 days after Customer.io's previous change, "Customer.io: AI Agent (beta) launched + AI credits add-on" (Jul 13, 2026). Customer.io has been tracked since 2026-02-26.
In the same window Mixpanel, Klaviyo, Amplitude and Segment also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureRemovedits 'No '
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | its ' | No ' | Removed |
Values as written on Customer.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Customer.io's pricing page (customer.io) from Aug 17, 2026 and Aug 24, 2026; the change is marked around the middle of the page, where the ' no longer appears.
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Customer.io, the last 90 days
Full history- Sep 28, 2026improvedCustomer.io adds Inbox previews (25 limit) to Design Studio across all plans
- Aug 24, 2026improvedCustomer's AI Agent LLM actions exit beta across all pricing plans · this change
- Jul 13, 2026packagingCustomer.io: AI Agent (beta) launched + AI credits add-on
Across Marketing & Content in the same window
All Marketing & Content changes- MixpanelAug 24Mixpanel: Agent query caps removed + AI-Powered Data Governance added
- KlaviyoJul 20Klaviyo swaps mobile/SMS credit allowance for flat $5 monthly value
- AmplitudeJul 13Amplitude: Growth/Enterprise shift to event-based pricing (was unlimited MTU)
- SegmentJun 2Segment renames plans to Customer Data Pipeline and Platform
Questions about this change
Did Customer.io raise prices in August 2026?
No list-price increase was recorded between Aug 17, 2026 and Aug 24, 2026. The change Pulse detected was a product change: feature change.
What changed on Customer.io's pricing page between Aug 17, 2026 and Aug 24, 2026?
Feature: its ' → No ', removed. Pulse compared the captures it took on Aug 17, 2026 and Aug 24, 2026; the before/after table above lists each item as written on the page.
How often does Customer.io change its pricing?
Pulse recorded 1 other pricing-page change for Customer.io in the 90 days before this one; the previous change was "Customer.io: AI Agent (beta) launched + AI credits add-on" on Jul 13, 2026; Customer.io has been tracked since 2026-02-26.