Twilio Task Router Pricing Soars by 140%, Now $0.06 per Task
What happened
Between the Nov 27, 2023 and Apr 1, 2024 captures of Twilio's pricing page, Pulse recorded one change: Task Router pricing increased from $0.025/task to $0.06/task (140% increase). Pulse files it as a pricing change (price increase) with an upward direction. Pulse's latest capture (Sep 7, 2026) lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.
This is the first pricing-page change Pulse has recorded for Twilio. Twilio has been tracked since 2024-10-01.
In the same window Bird and Telnyx also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Task Router · Price+140%$0.025/task$0.06/task
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Task Router | Price | $0.025/task | $0.06/task | +140% |
Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Twilio's pricing page (twilio.com) from Nov 27, 2023 and Apr 1, 2024; the change is marked on the page, where task router price reads $0.025/task and then $0.06/task.
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The two full-page captures with this change marked up are free with an account.
Twilio, pricing history
Full history- Jun 2025improvedTwilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks
- Q1 2025increaseTwilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message
- Q4 2024improvedTwilio Launches Video API with Competitive Pricing at $0.004/min for Video Calls
- Q1 2024increaseTwilio Task Router Pricing Soars by 140%, Now $0.06 per Task · this change
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- BirdOct 19Bird: shifts to wallet-based billing, reveals Apple Messages pricing
- TelnyxOct 12Telnyx Conversationalai quadruples Growth plan minimum to $2,000/month
- TelnyxOct 12Telnyx swaps $500 Committed tier for $2,000/mo Growth plan with 15% discount
- BirdOct 5Bird halves US local number rental to $0.50 a month
- TelnyxSep 21Telnyx: Deepgram & AssemblyAI STT rates cut to $0.005/min
Questions about this change
Did Twilio raise prices in April 2024?
Yes. Pulse captured Twilio's pricing page on Nov 27, 2023 and again on Apr 1, 2024 and recorded 1 price increase: Task Router: $0.025/task → $0.06/task (+140%).
What changed on Twilio's pricing page between Nov 27, 2023 and Apr 1, 2024?
Task Router price: $0.025/task → $0.06/task (+140%). Pulse compared the captures it took on Nov 27, 2023 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Twilio change its pricing?
Pulse recorded 0 other pricing-page changes for Twilio in the 90 days before this one; Twilio has been tracked since 2024-10-01.