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HomeTwilioAll changesTwilio Video packaging $0.004/min → $1/active
Twilio
Packaging changeFeature addedMar 30 → Jun 30, 2026

Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products

Detected Jul 4, 2026Cloud & DevOps
The changeTwilio Video packaging change
BeforeMar 30$0.004/min
AfterJun 30$1/active
2 changes2 capturesMar 30, 2026 → Jun 30, 2026Includes the weeks of May 4 and Apr 6first seen Apr 13

What happened

Between the Mar 30, 2026 and Jun 30, 2026 captures of Twilio's pricing page, Pulse recorded 2 changes: Video repriced $0.004/min -> $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped $35/monthly-active-user tier. Conversation Orchestrator, Conversation Memory, Enterprise Knowledge, Twilio Email all new. In detail: Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email); Twilio Video repriced from $0.004/min to $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped its $35/monthly-active-user tier. Pulse files it as a packaging change (feature added, packaging change). Pulse's latest capture (Nov 15, 2026) lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.

This quarterly roll-up includes 2 changes Pulse first recorded in a shorter period: "Twilio launches AI Conversations suite with five new pricing tiers" (week of May 4, 2026, saved May 11, 2026) and "Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup" (week of Apr 6, 2026, saved Apr 13, 2026). They are the same changes, not new ones. Before that, Twilio's previous recorded change was "Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01" (Q4 2025). Twilio has been tracked since 2024-10-01.

In the same window Plivo, Bird, Google Cloud and Telnyx also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Conversation Orchestrator, Conversation Memory, Enterprise KnowledgeFeature
    Added
    Not listedfour new products
  • Twilio VideoPackaging
    $0.004/min$1/active

Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Twilio's pricing page (twilio.com) from Mar 30, 2026 and Jun 30, 2026; the change is marked near the top of the page, where twilio video packaging reads $0.004/min and then $1/active.

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The two full-page captures with this change marked up are free with an account.

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Twilio, the last 90 days

Full history
  1. Sep 7, 2026PackagingTwilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
  2. Sep 5, 2026PackagingTwilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
  3. Aug 24, 2026PackagingTwilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
  4. Jul 4, 2026PackagingTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products This change
  5. May 11, 2026PackagingTwilio launches AI Conversations suite with five new pricing tiers
  6. Apr 13, 2026PackagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup

Across Cloud & DevOps in the same window

All Cloud & DevOps changes
  1. PlivoJul 4Plivo: Channel pricing restructured (Voice tiers, SMS +40%, AI agent -33%)
  2. BirdJul 3Bird: pricing restructured — Free/$15/$80/Custom volume tiers
  3. Google CloudJun 15Google Cloud Datastudio pools AI tokens per platform, adds Thinking mode
  4. TelnyxJun 2Telnyx adds WhatsApp Calling to Communications pricing hub

Questions about this change

Did Twilio raise prices in June 2026?

No list-price increase was recorded between Mar 30, 2026 and Jun 30, 2026. The change Pulse detected was a packaging change: feature added, packaging change.

What changed on Twilio's pricing page between Mar 30, 2026 and Jun 30, 2026?

Conversation Orchestrator, Conversation Memory, Enterprise Knowledge feature added: four new products; Twilio Video packaging: $0.004/min → $1/active. Pulse compared the captures it took on Mar 30, 2026 and Jun 30, 2026; the before/after table above lists each item as written on the page.

How often does Twilio change its pricing?

This quarterly roll-up includes 2 changes Pulse first recorded in shorter periods, not new ones; Pulse recorded 0 other pricing-page changes for Twilio in the 90 days before this one; the previous change was "Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01" in Q4 2025; Twilio has been tracked since 2024-10-01.