Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products
Video repriced $0.004/min -> $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped $35/monthly-active-user tier. Conversation Orchestrator, Conversation Memory, Enterprise Knowledge, Twilio Email all new.
What changed
Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email)
Twilio Video repriced from $0.004/min to $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped its $35/monthly-active-user tier
Before and after
Mar 30, 2026 vs Jun 30, 2026Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email)
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More from Twilio
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- Week 16, 2026·packagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
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