Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products
What happened
Between the Mar 30, 2026 and Jun 30, 2026 captures of Twilio's pricing page, Pulse recorded 2 changes: Video repriced $0.004/min -> $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped $35/monthly-active-user tier. Conversation Orchestrator, Conversation Memory, Enterprise Knowledge, Twilio Email all new. In detail: Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email); Twilio Video repriced from $0.004/min to $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped its $35/monthly-active-user tier. Pulse files it as a packaging change (feature added, package change) with an upward direction. Pulse's latest capture (Sep 7, 2026) lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.
It lands 54 days after Twilio's previous change, "Twilio launches AI Conversations suite with five new pricing tiers" (May 11, 2026). Before that Pulse recorded "Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup" (Apr 13, 2026). Twilio has been tracked since 2024-10-01.
In the same window Plivo, Bird, Google Cloud and Telnyx also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Conversation Orchestrator, Conversation Memory, Enterprise Knowledge · FeatureAddedNo four new productsfour new products
- Twilio Video, Conversation Intelligence · Packaging—$0.004/min$1/active
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Conversation Orchestrator, Conversation Memory, Enterprise Knowledge | Feature | No four new products | four new products | Added |
| Twilio Video, Conversation Intelligence | Packaging | $0.004/min | $1/active | — |
Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Twilio's pricing page (twilio.com) from Mar 30, 2026 and Jun 30, 2026; the change is marked near the top of the page, where four new products now appears.
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Twilio, the last 90 days
Full history- Sep 7, 2026packagingTwilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- Sep 5, 2026packagingTwilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
- Aug 24, 2026packagingTwilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
- Jul 4, 2026improvedTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products · this change
- May 11, 2026packagingTwilio launches AI Conversations suite with five new pricing tiers
- Apr 13, 2026packagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- PlivoJul 4Plivo: Channel pricing restructured (Voice tiers, SMS +40%, AI agent -33%)
- BirdJul 3Bird: pricing restructured — Free/$15/$80/Custom volume tiers
- Google CloudJun 15Google Cloud Datastudio pools AI tokens per platform, adds Thinking mode
- TelnyxJun 2Telnyx adds WhatsApp Calling to Communications pricing hub
Questions about this change
Did Twilio raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 30, 2026. The change Pulse detected was a packaging change: feature added, package change.
What changed on Twilio's pricing page between Mar 30, 2026 and Jun 30, 2026?
Conversation Orchestrator, Conversation Memory, Enterprise Knowledge feature: No four new products → four new products, added; Twilio Video, Conversation Intelligence packaging: $0.004/min → $1/active. Pulse compared the captures it took on Mar 30, 2026 and Jun 30, 2026; the before/after table above lists each item as written on the page.
How often does Twilio change its pricing?
Pulse recorded 2 other pricing-page changes for Twilio in the 90 days before this one; the previous change was "Twilio launches AI Conversations suite with five new pricing tiers" on May 11, 2026; Twilio has been tracked since 2024-10-01.