Twilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks
What happened
Between the Jun 22, 2025 and Jul 20, 2025 captures of Twilio's pricing page, Pulse recorded one change: TaskRouter added - A skills-based routing system to direct tasks to the right employee. First 100 tasks/month are free, then $0.06/task. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Sep 7, 2026) lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.
Twilio's previous recorded change was "Twilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message" (Q1 2025). Twilio has been tracked since 2024-10-01.
In the same window Bird and Telnyx also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- TaskRouter · FeatureAdded
BeforeNot listed
After- A skills-based routing system
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| TaskRouter | Feature | Not listed | - A skills-based routing system | Added |
Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Twilio's pricing page (twilio.com) from Jun 22, 2025 and Jul 20, 2025; the change is marked on the page, where - A skills-based routing system now appears.
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Twilio, the last 90 days
Full history- Apr 13, 2026packagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
- Q4 2025improvedTwilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01
- Q3 2025increaseTwilio Reveals ConversationRelay Pricing at $0.07/min and Increases Studio Pricing by 150%
- Jun 2025improvedTwilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks · this change
- Q1 2025increaseTwilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- BirdOct 19Bird: shifts to wallet-based billing, reveals Apple Messages pricing
- TelnyxOct 12Telnyx Conversationalai quadruples Growth plan minimum to $2,000/month
- TelnyxOct 12Telnyx swaps $500 Committed tier for $2,000/mo Growth plan with 15% discount
- BirdOct 5Bird halves US local number rental to $0.50 a month
- TelnyxSep 21Telnyx: Deepgram & AssemblyAI STT rates cut to $0.005/min
Questions about this change
Did Twilio raise prices in July 2025?
No list-price increase was recorded between Jun 22, 2025 and Jul 20, 2025. The change Pulse detected was a product change: feature added.
What changed on Twilio's pricing page between Jun 22, 2025 and Jul 20, 2025?
TaskRouter feature: Not listed → - A skills-based routing system, added. Pulse compared the captures it took on Jun 22, 2025 and Jul 20, 2025; the before/after table above lists each item as written on the page.
How often does Twilio change its pricing?
Pulse recorded 1 other pricing-page change for Twilio in the 90 days before this one; the previous change was "Twilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message" in Q1 2025; Twilio has been tracked since 2024-10-01.