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Sendbird

Collaboration & Productivity sendbird.com

Product

Sendbird is a SaaS company that provides chat, voice, and video messaging solutions for businesses to integrate into their applications and websites, enabling real-time communication between users.

Plans tracked

1 add-on

Pricing changes

Latest Q3 '25

Pricing model

Usage-based

No free tier

Pricing Change History

6 changes

20266 changes

Jan 13, 2026

Improvement

Quarterly

Sendbird Chat Transitions Enterprise Plan to Flexible Feature Selection with Optional Add-Ons

Enterprise plan description changed from 'All Pro features, Dedicated servers, Priority support, Advanced moderation' to 'Select from all features, Dedicated or shared server, Various levels of support, Add-on products (e.g., Advanced Moderation)'. This indicates a shift from guaranteed inclusions to flexible/optional configurations.

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Jan 12, 2026

Packaging

Quarterly

Sendbird Shifts Focus to AI Agent as Flagship Offering with Major Pricing Restructure

Main pricing page URL (sendbird.com/pricing) changed from Chat API to AI Agent product, representing strategic product repositioning with AI Agent now being the flagship offering

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Jan 12, 2026

Improvement

Quarterly

Sendbird Introduces Advanced Moderation Features and Analytics for Enhanced Content Control

Analytics - Comprehensive moderation analytics Moderator groups - Groups of moderators specifically assigned to a certain type of content

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Jan 12, 2026

Packaging

Quarterly

Sendbird Unveils Major 10x Increase in Developer Plan MAU Limit, Enhancing Accessibility for Users

Special offer promotional bundle added to Starter, Pro, and Enterprise plans: 30K Business messaging in-app messages + 1K AI chatbot message credits Developer (Free trial) plan MAU limit increased from 100 to 1,000 (10x increase)

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Jan 12, 2026

Packaging

Quarterly

Sendbird Transitions Pricing Model from AI Chatbot Message Credits to Chat Product's Monthly Active Users

Primary pricing page switched from AI Chatbot product (message credit-based) to Chat product (MAU-based)

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Jan 12, 2026

Packaging

Quarterly

Sendbird Transitions to Consumption-Based Pricing with New AI Chatbot Plans, Removing MAU Metrics and Introducing Variable Message Credit Rates

AI chatbot Starter plan added at $99/month with 10,000 message credits per month Developer plan (Free, 100 MAU) removed as Sendbird shifted from Chat to AI Chatbot pricing

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