Sendbird is a SaaS company that provides chat, voice, and video messaging solutions for businesses to integrate into their applications and websites, enabling real-time communication between users.
Pricing Change History
6 changesEnterprise plan description changed from 'All Pro features, Dedicated servers, Priority support, Advanced moderation' to 'Select from all features, Dedicated or shared server, Various levels of support, Add-on products (e.g., Advanced Moderation)'. This indicates a shift from guaranteed inclusions to flexible/optional configurations.
Main pricing page URL (sendbird.com/pricing) changed from Chat API to AI Agent product, representing strategic product repositioning with AI Agent now being the flagship offering
Analytics - Comprehensive moderation analytics Moderator groups - Groups of moderators specifically assigned to a certain type of content
Special offer promotional bundle added to Starter, Pro, and Enterprise plans: 30K Business messaging in-app messages + 1K AI chatbot message credits Developer (Free trial) plan MAU limit increased from 100 to 1,000 (10x increase)
Primary pricing page switched from AI Chatbot product (message credit-based) to Chat product (MAU-based)
AI chatbot Starter plan added at $99/month with 10,000 message credits per month Developer plan (Free, 100 MAU) removed as Sendbird shifted from Chat to AI Chatbot pricing
Research Sendbird's pricing with the Pulse Agent
Ask anything about Sendbird's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Voice Calls | Plan | $0 per minute per user (peer-to-peer) + $0 per minute per user (server-relayed) |
| Video Calls | Plan | $0 per minute per user (peer-to-peer) + $0 per minute per user (server-relayed) |
| HIPAA | Add-on | Contact |
Company Facts
How Sendbird compares with its peers
| Company | Entry price | Last change |
|---|---|---|
T Twilio | $0.01 /mo + usage | Sep 7, 2026 |
S Stream | $399 /mo, billed annually | Oct 12, 2026 |
P PubNub | $98 /mo | Oct 12, 2026 |
A Agora | $0.1 /mo | Jul 6, 2026 |
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
D Drift | Contact | Jul 2, 2026 |
Sendbird pricing FAQ
- How much does Sendbird cost?
- Sendbird prices on usage: the Voice Calls plan is $0 per minute per user (peer-to-peer) + $0 per minute per user (server-relayed).
- Does Sendbird have a free plan?
- No. Sendbird does not list a free tier.
- What pricing model does Sendbird use?
- Sendbird uses usage-based pricing across 2 plans.
- When did Sendbird last change its pricing?
- Jan 13, 2026: Sendbird Chat Transitions Enterprise Plan to Flexible Feature Selection with Optional Add-Ons.
- How often has Sendbird changed its pricing?
- Pulse has recorded 6 pricing changes for Sendbird since it started tracking on Oct 4, 2025; the pricing page was last captured on Jun 20, 2026.