Sendbird Chat Transitions Enterprise Plan to Flexible Feature Selection with Optional Add-Ons
What happened
Between the Jul 6, 2025 and Oct 5, 2025 captures of Sendbird's pricing page, Pulse recorded one change: Enterprise plan description changed from 'All Pro features, Dedicated servers, Priority support, Advanced moderation' to 'Select from all features, Dedicated or shared server, Various levels of support, Add-on products (e.g., Advanced Moderation)'. This indicates a shift from guaranteed inclusions to flexible/optional configurations. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Jun 25, 2026) lists Starter at $349 and Pro at $499.
This is the first pricing-page change Pulse has recorded for Sendbird. Sendbird has been tracked since 2025-10-04.
In the same window Drift also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise, Pro · FeatureChanged
Beforeguaranteed inclusions
Afterflexible/optional configurations
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise, Pro | Feature | guaranteed inclusions | flexible/optional configurations | Changed |
Values as written on Sendbird's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Sendbird's pricing page (sendbird.com) from Jul 6, 2025 and Oct 5, 2025; the change is marked near the top of the page, where "guaranteed inclusions" becomes "flexible/optional configurations".
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The two full-page captures with this change marked up are free with an account.
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- DriftJan 11Drift Introduces Forecast Add-On for Predictable Revenue Generation, Enhancing Sales Performance
- DriftJan 11Drift Introduces Game-Changing Account Agents Add-On for Automated Research and Lead Generation
Questions about this change
Did Sendbird raise prices in October 2025?
No list-price increase was recorded between Jul 6, 2025 and Oct 5, 2025. The change Pulse detected was a product change: feature change.
What changed on Sendbird's pricing page between Jul 6, 2025 and Oct 5, 2025?
Enterprise, Pro feature: guaranteed inclusions → flexible/optional configurations, changed. Pulse compared the captures it took on Jul 6, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Sendbird change its pricing?
Pulse recorded 0 other pricing-page changes for Sendbird in the 90 days before this one; Sendbird has been tracked since 2025-10-04.