Sendbird Introduces Advanced Moderation Features and Analytics for Enhanced Content Control
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Sendbird's pricing page, Pulse recorded 9 changes: Moderator groups - Groups of moderators specifically assigned to a certain type of content; Moderated users - Lists users that were moderated; Advanced moderation added to Enterprise plan features; Analytics - Comprehensive moderation analytics; Moderator messages - Messages only moderators can send; Keyword detection - Detects specific keyword identified as unsafe; Auto-image moderation renamed to AI image moderation; Review queue replaced by Moderation ticket system with description: Creates tickets for complex and ambiguous content only moderators can handle; Rule engine renamed to Moderation rule engine. Pulse files it as a product change (feature added, feature change) with an upward direction. Pulse's latest capture (Jun 20, 2026) lists Voice Calls at $0 per minute per user (peer-to-peer) + $0 per minute per user (server-relayed) and Video Calls at $0 per minute per user (peer-to-peer) + $0 per minute per user (server-relayed).
Sendbird's previous recorded change was "Sendbird Unveils Major 10x Increase in Developer Plan MAU Limit, Enhancing Accessibility for Users" (Q3 2024). Sendbird has been tracked since 2025-10-04.
In the same window Drift also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureFeature added
Moderator groups - Groups of moderators specifically assigned to a certain type of content
- — · FeatureFeature added
Moderated users - Lists users that were moderated
- Enterprise · FeatureAddedNo Advanced moderationAdvanced moderation
- — · FeatureFeature added
Analytics - Comprehensive moderation analytics
- — · FeatureFeature added
Moderator messages - Messages only moderators can send
- — · FeatureFeature added
Keyword detection - Detects specific keyword identified as unsafe
- — · FeatureRenamedAuto-image moderationAI image moderation
- — · FeatureFeature change
Review queue replaced by Moderation ticket system with description: Creates tickets for complex and ambiguous content only moderators can handle
- — · FeatureRenamedRule engineModeration rule engine
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Moderator groups - Groups of moderators specifically assigned to a certain type of content | Feature added | |
| — | Feature | Moderated users - Lists users that were moderated | Feature added | |
| Enterprise | Feature | No Advanced moderation | Advanced moderation | Added |
| — | Feature | Analytics - Comprehensive moderation analytics | Feature added | |
| — | Feature | Moderator messages - Messages only moderators can send | Feature added | |
| — | Feature | Keyword detection - Detects specific keyword identified as unsafe | Feature added | |
| — | Feature | Auto-image moderation | AI image moderation | Renamed |
| — | Feature | Review queue replaced by Moderation ticket system with description: Creates tickets for complex and ambiguous content only moderators can handle | Feature change | |
| — | Feature | Rule engine | Moderation rule engine | Renamed |
Values as written on Sendbird's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Sendbird's pricing page (sendbird.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where Advanced moderation now appears.
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The two full-page captures with this change marked up are free with an account.
Sendbird, the last 90 days
Full history- Q3 2025improvedSendbird Chat Transitions Enterprise Plan to Flexible Feature Selection with Optional Add-Ons
- Q2 2025packagingSendbird Shifts Focus to AI Agent as Flagship Offering with Major Pricing Restructure
- Q4 2024improvedSendbird Introduces Advanced Moderation Features and Analytics for Enhanced Content Control · this change
- Q3 2024packagingSendbird Unveils Major 10x Increase in Developer Plan MAU Limit, Enhancing Accessibility for Users
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- DriftJan 11Drift Introduces Forecast Add-On for Predictable Revenue Generation, Enhancing Sales Performance
- DriftJan 11Drift Introduces Game-Changing Account Agents Add-On for Automated Research and Lead Generation
Questions about this change
Did Sendbird raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a product change: feature added, feature change.
What changed on Sendbird's pricing page between Oct 1, 2024 and Jan 1, 2025?
Moderator groups - Groups of moderators specifically assigned to a certain type of content; Moderated users - Lists users that were moderated; Enterprise feature: No Advanced moderation → Advanced moderation, added; Analytics - Comprehensive moderation analytics; Moderator messages - Messages only moderators can send; Keyword detection - Detects specific keyword identified as unsafe; feature: Auto-image moderation → AI image moderation, renamed; Review queue replaced by Moderation ticket system with description: Creates tickets for complex and ambiguous content only moderators can handle; feature: Rule engine → Moderation rule engine, renamed. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Sendbird change its pricing?
Pulse recorded 1 other pricing-page change for Sendbird in the 90 days before this one; the previous change was "Sendbird Unveils Major 10x Increase in Developer Plan MAU Limit, Enhancing Accessibility for Users" in Q3 2024; Sendbird has been tracked since 2025-10-04.