Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
What happened
Between the Jan 3, 2025 and Apr 1, 2025 captures of Atlassian's pricing page, Pulse recorded one change: Chat support removed from Essentials, Standard, and Enterprise plans. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Jun 13, 2026) lists Essentials at $9.45, Standard at $19.95 and Enterprise at $31.9.
This is the first pricing-page change Pulse has recorded for Atlassian. Atlassian has been tracked since 2023-11-14.
In the same window Asana, GitLab and Slack also changed their Project Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essentials, Standard, Enterprise · FeatureRemovedChat supportNo Chat support
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essentials, Standard, Enterprise | Feature | Chat support | No Chat support | Removed |
Values as written on Atlassian's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Atlassian's pricing page (atlassian.com) from Jan 3, 2025 and Apr 1, 2025; the change is marked on the page, where the Chat support no longer appears.
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Atlassian, pricing history
Full history- Q2 2025packagingAtlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- Q1 2025packagingAtlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans · this change
Across Project Management in the same window
All Project Management changes- AsanaJan 11Asana Removes User Seat Limits on Starter and Advanced Plans, Introduces Unlimited Automations and AI Studio Features
- GitLabJan 10GitLab Reduces Ultimate Plan Trial Period from 60 to 30 Days, Impacting User Access
- SlackJan 10Slack Introduces Premium Workflows Usage Limits Across Plans, Enhancing Workflow Management and Cost Efficiency
Questions about this change
Did Atlassian raise prices in April 2025?
No list-price increase was recorded between Jan 3, 2025 and Apr 1, 2025. The change Pulse detected was a product change: feature removed.
What changed on Atlassian's pricing page between Jan 3, 2025 and Apr 1, 2025?
Essentials, Standard, Enterprise feature: Chat support → No Chat support, removed. Pulse compared the captures it took on Jan 3, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Atlassian change its pricing?
Pulse recorded 0 other pricing-page changes for Atlassian in the 90 days before this one; Atlassian has been tracked since 2023-11-14.