Pagerduty Incident Enhances Enterprise Plan with Full Chat Experience and Post-Incident Reviews, Expanding Features for Advanced Incident Management
What happened
Between the Jan 3, 2025 and Apr 1, 2025 captures of Pagerduty's pricing page, Pulse recorded 20 changes: Business plan: Internal Status Pages added; Professional plan: 2 predefined Incident Types limit added; Business plan: 1 custom Incident Role limit added; Business plan: PagerDuty Advance (5,000 one-time credits) included; Enterprise plan: Post-Incident Reviews fully available (no longer 'coming soon'); Professional plan: External Status Page (up to 250 subscribers) added; Professional plan: Major Incident Workflow Template with limited triggers & actions added; Business plan: Up to 3 custom Incident Types limit added; Professional plan: 2 Teams limit added; Enterprise plan: Up to 100 Custom Incident Types limit added; Enterprise plan: Full Chat Experience with Premium Slack Actions added; Professional plan: 2 predefined Incident Roles limit added; Enterprise plan: 8 custom Incident Roles limit added; Business plan: Custom Fields moved from Professional to Business tier; Business plan: Trigger Incident Workflow on Custom Field added; Professional plan: Post-Incident Reviews (coming soon) added; Business plan: External Status Page (up to 500 subscribers) added; Enterprise plan: PagerDuty Advance (20,000 one-time credits) included; Professional plan: Basic Chat Experience (Slack, Microsoft Teams) added; Professional plan: PagerDuty Advance (1,000 one-time credits) included. Pulse files it as a packaging change (feature added, threshold added, feature change) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Professional at $21, Business at $41, PagerDuty Advance for Incident Management at $415, Status Pages at $89 and Stakeholder License at $150.
This is the first pricing-page change Pulse has recorded for Pagerduty. Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Business, Status Pages · FeatureAddedNo Internal Status PagesInternal Status Pages
- Professional · LimitAdded
BeforeNot listed
After2 predefined Incident Types limit
- Business · LimitAdded
BeforeNo custom Incident Role limit
After1 custom Incident Role limit
- Business · FeatureFeature added
Business plan: PagerDuty Advance (5,000 one-time credits) included
- Enterprise · FeatureFeature added
Enterprise plan: Post-Incident Reviews fully available (no longer 'coming soon')
- Professional · FeatureFeature addedNot listed250 subscribers
- Professional · FeatureAdded
BeforeNot listed
AfterMajor Incident Workflow Template with limited triggers & actions
- Business · LimitAdded
BeforeNot listed
AfterUp to 3 custom Incident Types limit
- Professional · LimitAddedNo Teams limit2 Teams limit
- Enterprise · LimitAdded
BeforeNot listed
AfterUp to 100 Custom Incident Types limit
- Enterprise · FeatureAdded
BeforeNot listed
AfterFull Chat Experience with Premium Slack Actions
- Professional · LimitAdded
BeforeNot listed
After2 predefined Incident Roles limit
- Enterprise · LimitAdded
BeforeNo custom Incident Roles limit
After8 custom Incident Roles limit
- Business, Professional · FeatureChangedProfessionalBusiness tier
- Business · FeatureAdded
BeforeNot listed
AfterTrigger Incident Workflow on Custom Field
- Professional · FeatureFeature added
Professional plan: Post-Incident Reviews (coming soon) added
- Business · FeatureFeature addedNot listed500 subscribers
- Enterprise · FeatureFeature added
Enterprise plan: PagerDuty Advance (20,000 one-time credits) included
- Professional · FeatureFeature added
Professional plan: Basic Chat Experience (Slack, Microsoft Teams) added
- Professional · FeatureFeature added
Professional plan: PagerDuty Advance (1,000 one-time credits) included
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Business, Status Pages | Feature | No Internal Status Pages | Internal Status Pages | Added |
| Professional | Limit | Not listed | 2 predefined Incident Types limit | Added |
| Business | Limit | No custom Incident Role limit | 1 custom Incident Role limit | Added |
| Business | Feature | Business plan: PagerDuty Advance (5,000 one-time credits) included | Feature added | |
| Enterprise | Feature | Enterprise plan: Post-Incident Reviews fully available (no longer 'coming soon') | Feature added | |
| Professional | Feature | Not listed | 250 subscribers | Feature added |
| Professional | Feature | Not listed | Major Incident Workflow Template with limited triggers & actions | Added |
| Business | Limit | Not listed | Up to 3 custom Incident Types limit | Added |
| Professional | Limit | No Teams limit | 2 Teams limit | Added |
| Enterprise | Limit | Not listed | Up to 100 Custom Incident Types limit | Added |
| Enterprise | Feature | Not listed | Full Chat Experience with Premium Slack Actions | Added |
| Professional | Limit | Not listed | 2 predefined Incident Roles limit | Added |
| Enterprise | Limit | No custom Incident Roles limit | 8 custom Incident Roles limit | Added |
| Business, Professional | Feature | Professional | Business tier | Changed |
| Business | Feature | Not listed | Trigger Incident Workflow on Custom Field | Added |
| Professional | Feature | Professional plan: Post-Incident Reviews (coming soon) added | Feature added | |
| Business | Feature | Not listed | 500 subscribers | Feature added |
| Enterprise | Feature | Enterprise plan: PagerDuty Advance (20,000 one-time credits) included | Feature added | |
| Professional | Feature | Professional plan: Basic Chat Experience (Slack, Microsoft Teams) added | Feature added | |
| Professional | Feature | Professional plan: PagerDuty Advance (1,000 one-time credits) included | Feature added | |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Jan 3, 2025 and Apr 1, 2025; the change is marked on the page, where Internal Status Pages now appears.
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The two full-page captures with this change marked up are free with an account.
Pagerduty, pricing history
Full history- Oct 19, 2026packagingPagerduty Incident: AI Actions quota revealed, 1,000-100,000/year by tier
- Apr 13, 2026improvedPagerduty Incident expands integrations catalog from 700 to 750 across all plans
- Q2 2025improvedPagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities
- Q1 2025improvedPagerduty Incident Enhances Enterprise Plan with Full Chat Experience and Post-Incident Reviews, Expanding Features for Advanced Incident Management · this change
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in April 2025?
No list-price increase was recorded between Jan 3, 2025 and Apr 1, 2025. The change Pulse detected was a packaging change: feature added, threshold added, feature change.
What changed on Pagerduty's pricing page between Jan 3, 2025 and Apr 1, 2025?
Business, Status Pages feature: No Internal Status Pages → Internal Status Pages, added; Professional limit: Not listed → 2 predefined Incident Types limit, added; Business limit: No custom Incident Role limit → 1 custom Incident Role limit, added; Business plan: PagerDuty Advance (5,000 one-time credits) included; Enterprise plan: Post-Incident Reviews fully available (no longer 'coming soon'); Professional feature: Not listed → 250 subscribers; Professional feature: Not listed → Major Incident Workflow Template with limited triggers & actions, added; Business limit: Not listed → Up to 3 custom Incident Types limit, added; Professional limit: No Teams limit → 2 Teams limit, added; Enterprise limit: Not listed → Up to 100 Custom Incident Types limit, added; Enterprise feature: Not listed → Full Chat Experience with Premium Slack Actions, added; Professional limit: Not listed → 2 predefined Incident Roles limit, added; Enterprise limit: No custom Incident Roles limit → 8 custom Incident Roles limit, added; Business, Professional feature: Professional → Business tier, changed; Business feature: Not listed → Trigger Incident Workflow on Custom Field, added; Professional plan: Post-Incident Reviews (coming soon) added; Business feature: Not listed → 500 subscribers; Enterprise plan: PagerDuty Advance (20,000 one-time credits) included; Professional plan: Basic Chat Experience (Slack, Microsoft Teams) added; Professional plan: PagerDuty Advance (1,000 one-time credits) included. Pulse compared the captures it took on Jan 3, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 0 other pricing-page changes for Pagerduty in the 90 days before this one; Pagerduty has been tracked since 2024-10-01.