Pagerduty Incident Enhances Enterprise Plan with Full Chat Experience and Post-Incident Reviews, Expanding Features for Advanced Incident Management
What changed
Business plan: Internal Status Pages added
Professional plan: 2 predefined Incident Types limit added
Business plan: 1 custom Incident Role limit added
Business plan: PagerDuty Advance (5,000 one-time credits) included
Enterprise plan: Post-Incident Reviews fully available (no longer 'coming soon')
Professional plan: External Status Page (up to 250 subscribers) added
Professional plan: Major Incident Workflow Template with limited triggers & actions added
Business plan: Up to 3 custom Incident Types limit added
Professional plan: 2 Teams limit added
Enterprise plan: Up to 100 Custom Incident Types limit added
Enterprise plan: Full Chat Experience with Premium Slack Actions added
Professional plan: 2 predefined Incident Roles limit added
Enterprise plan: 8 custom Incident Roles limit added
Business plan: Custom Fields moved from Professional to Business tier
Business plan: Trigger Incident Workflow on Custom Field added
Professional plan: Post-Incident Reviews (coming soon) added
Business plan: External Status Page (up to 500 subscribers) added
Enterprise plan: PagerDuty Advance (20,000 one-time credits) included
Professional plan: Basic Chat Experience (Slack, Microsoft Teams) added
Professional plan: PagerDuty Advance (1,000 one-time credits) included
Before and after
Jan 3, 2025 vs Apr 1, 2025Business plan: Internal Status Pages added
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