Genesys: BYOI add-on availability restricted to CX3 only
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of Genesys's pricing page, Pulse recorded one change: BYOI (Bring Your Own Interactions) availability narrowed from all plans (CX1-CX4) to CX3 only. In detail: BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only. Pulse files it as a packaging change (add-on change) with a neutral direction. The current page lists Genesys Cloud CX 1 at $75, Genesys Cloud CX 2 at $115, Genesys Cloud CX 3 at $155 and Genesys Cloud CX 4 at $240.
It lands 81 days after Genesys's previous change, "Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers" (Apr 13, 2026). Before that Pulse recorded "Genesys bundles associate experience into all Cloud CX tiers" (Apr 9, 2026). Genesys has been tracked since 2026-02-27.
In the same window NICE, Zendesk and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- All plans · Add-onAdd-on change
BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| All plans | Add-on | BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only. | Add-on change | |
Values as written on Genesys's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Genesys's pricing page (www.genesys.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked around the middle of the page.
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Genesys, the last 90 days
Full history- Jul 3, 2026packagingGenesys: BYOI add-on availability restricted to CX3 only · this change
- Apr 13, 2026packagingGenesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
- Apr 9, 2026packagingGenesys bundles associate experience into all Cloud CX tiers
Across CRM in the same window
All CRM changesQuestions about this change
Did Genesys raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on Genesys's pricing page between Mar 30, 2026 and Jun 29, 2026?
BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does Genesys change its pricing?
Pulse recorded 2 other pricing-page changes for Genesys in the 90 days before this one; the previous change was "Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers" on Apr 13, 2026; Genesys has been tracked since 2026-02-27.