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Genesys
Packaging changeAdd-on changeMar 30 → Jun 29, 2026

Genesys: BYOI add-on availability restricted to CX3 only

Detected Jul 3, 2026Sales & Customer Relationship Management (CRM)
The changeAll plans add-on change
1 change2 capturesMar 30, 2026 → Jun 29, 2026Includes the weeks of Apr 6 and Mar 30first seen Apr 6

What happened

Between the Mar 30, 2026 and Jun 29, 2026 captures of Genesys' pricing page, Pulse recorded one change: BYOI (Bring Your Own Interactions) availability narrowed from all plans (CX1-CX4) to CX3 only. In detail: BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only. Pulse files it as a packaging change (add-on change). Pulse's latest capture (Nov 2, 2026) lists Genesys Cloud CX 1 at $75, Genesys Cloud CX 2 at $115, Genesys Cloud CX 3 at $155 and Genesys Cloud CX 4 at $240.

This quarterly roll-up includes 2 changes Pulse first recorded in a shorter period: "Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers" (week of Apr 6, 2026, saved Apr 13, 2026) and "Genesys bundles associate experience into all Cloud CX tiers" (week of Mar 30, 2026, saved Apr 6, 2026). They are the same changes, not new ones. Genesys has been tracked since 2026-02-27.

In the same window NICE, Zendesk and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • All plansAdd-on
    Add-on change

    BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.

Values as written on Genesys' public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Genesys' pricing page (www.genesys.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked around the middle of the page.

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Genesys, the last 90 days

Full history
  1. Nov 1, 2026PackagingGenesys renames AI tokens to Experience Units in fair-use terms
  2. Jul 3, 2026PackagingGenesys: BYOI add-on availability restricted to CX3 only This change
  3. Apr 13, 2026PackagingGenesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
  4. Apr 9, 2026PackagingGenesys bundles associate experience into all Cloud CX tiers

Across CRM in the same window

All CRM changes
  1. NICEJul 3NICE: CXone Mpower rebrand to CXone + 5 core suites renamed
  2. ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
  3. TwilioMay 11Twilio launches AI Conversations suite with five new pricing tiers

Questions about this change

Did Genesys raise prices in June 2026?

No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: add-on change.

What changed on Genesys' pricing page between Mar 30, 2026 and Jun 29, 2026?

BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.

How often does Genesys change its pricing?

This quarterly roll-up includes 2 changes Pulse first recorded in shorter periods, not new ones; Pulse recorded 0 other pricing-page changes for Genesys in the 90 days before this one; Genesys has been tracked since 2026-02-27.