Packaging change·Mar 30 → Jun 29, 2026·Q2 2026·Sales & Customer Relationship Management (CRM)
Genesys: BYOI add-on availability restricted to CX3 only
BYOI (Bring Your Own Interactions) availability narrowed from all plans (CX1-CX4) to CX3 only.
What changed
Add-on change
BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.
Before and after
Mar 30, 2026 vs Jun 29, 2026Pulse.
100%
What changed
BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.
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