Product change·Mar 30 → Apr 6, 2026·Week 15, 2026·Workforce Management
Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement...
What changed
Positioning
Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement Orchestration'; 'Workforce Augmentation' -> 'Workforce Empowerment'; 'Service Automation' -> 'Agentic Experience Automation'.
Before and after
Mar 30, 2026 vs Apr 6, 2026Pulse.
100%
What changed
Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement Orchestration'; 'Workforce Augmentation' -> 'Workforce Empowerment'; 'Service Automation' -> 'Agentic Experience Automation'.
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