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HomeNICEAll changesInteraction and Workflow Orchestration → Engagement Orchestration
NICEProduct change · Positioning · Mar 30 → Apr 6, 2026

Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement...

Verified Apr 7, 2026Workforce ManagementDirection: neutral
The changeInteraction and Workflow Orchestration — reworded.
Before · Mar 30Interaction and Workflow Orchestration
After · Apr 6Engagement Orchestration
reworded
1 change2 capturesMar 30, 2026 → Apr 6, 2026

What happened

Between the Mar 30, 2026 and Apr 6, 2026 captures of NICE's pricing page, Pulse recorded one change: Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement Orchestration'; 'Workforce Augmentation' -> 'Workforce Empowerment'; 'Service Automation' -> 'Agentic Experience Automation'. Pulse files it as a product change (positioning) with a neutral direction. Pulse's latest capture (Jun 29, 2026) lists Ultimate Government Experience at $2, Omnichannel Suite at $110, Essential Suite at $135, Core Suite at $169 and Complete Suite at $209.

This is the first pricing-page change Pulse has recorded for NICE. NICE has been tracked since 2026-03-01.

In the same window Salesforce, Twilio and Five9 also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • — · PositioningReworded

    BeforeInteraction and Workflow Orchestration

    AfterEngagement Orchestration

Values as written on NICE's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of NICE's pricing page (www.nice.com) from Mar 30, 2026 and Apr 6, 2026; the change is marked around the middle of the page, where "Interaction and Workflow Orchestration" becomes "Engagement Orchestration".

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NICE, pricing history

Full history
  1. Jul 3, 2026packagingNICE: CXone Mpower rebrand to CXone + 5 core suites renamed
  2. May 12, 2026packagingNICE rebrands Engagement Orchestration features across three channels
  3. Apr 7, 2026packagingThree capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement... · this change

Across Workforce Management in the same window

All Workforce Management changes
  1. SalesforceApr 4Salesforce Agentforce rebrands buying models to PayGo and PreCommit
  2. TwilioJan 22Twilio Task Router Pricing Soars by 140%, Now $0.06 per Task
  3. Five9Jan 21Five9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels

Questions about this change

Did NICE raise prices in April 2026?

No list-price increase was recorded between Mar 30, 2026 and Apr 6, 2026. The change Pulse detected was a product change: positioning.

What changed on NICE's pricing page between Mar 30, 2026 and Apr 6, 2026?

Positioning: Interaction and Workflow Orchestration → Engagement Orchestration, reworded. Pulse compared the captures it took on Mar 30, 2026 and Apr 6, 2026; the before/after table above lists each item as written on the page.

How often does NICE change its pricing?

Pulse recorded 0 other pricing-page changes for NICE in the 90 days before this one; NICE has been tracked since 2026-03-01.