HubSpot Sales Starter quietly drops Custom Channels API from Sales Hub Enterp...
What happened
Between the Jul 6, 2026 and Jul 13, 2026 captures of HubSpot's pricing page, Pulse recorded one change: The 'Custom Channels API' feature bullet was removed from the Sales Hub Enterprise plan card and no longer appears anywhere on the pricing page. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Sep 21, 2026) lists Starter at $7, Professional at $90 and Enterprise at $150.
It lands 10 days after HubSpot's previous change, "Hubspot Sales Starter: price cut $9→$7/mo/seat + AI agent reshuffle" (Jul 3, 2026). Before that Pulse recorded "Hubspot Sales Starter reveals $9/1K credits with AI agent calculator" (May 13, 2026). HubSpot has been tracked since 2025-01-01.
In the same window Zoho, Microsoft, Pipedrive, Freshworks and ActiveCampaign also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · FeatureRemoved
Before'Custom Channels API' feature bullet
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | 'Custom Channels API' feature bullet | Not listed | Removed |
Values as written on HubSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HubSpot's pricing page (hubspot.com) from Jul 6, 2026 and Jul 13, 2026; the change is marked near the top of the page, where the 'Custom Channels API' feature bullet no longer appears.
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HubSpot, the last 90 days
Full history- Sep 21, 2026improvedHubspot Sales Starter Sales Hub: Agent Hub democratized to Starter tier + feature repackaging
- Jul 13, 2026packagingHubSpot Sales Starter quietly drops Custom Channels API from Sales Hub Enterp... · this change
- Jul 3, 2026decreaseHubspot Sales Starter: price cut $9→$7/mo/seat + AI agent reshuffle
- May 13, 2026packagingHubspot Sales Starter reveals $9/1K credits with AI agent calculator
Across CRM in the same window
All CRM changes- ZohoJul 13Zoho Peopleplus: Premium & Enterprise price increases + 4 new Premium features
- MicrosoftJul 6Microsoft Copilot bundles Business Premium, Standard plans with Copilot access
- PipedriveJul 4Pipedrive: Removed Personalized onboarding + Live chat support features
- FreshworksJul 3Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- ActiveCampaignMay 4ActiveCampaign removes 25% first-year discount and promo banner
Questions about this change
Did HubSpot raise prices in July 2026?
No list-price increase was recorded between Jul 6, 2026 and Jul 13, 2026. The change Pulse detected was a product change: feature removed.
What changed on HubSpot's pricing page between Jul 6, 2026 and Jul 13, 2026?
Enterprise feature: 'Custom Channels API' feature bullet → Not listed, removed. Pulse compared the captures it took on Jul 6, 2026 and Jul 13, 2026; the before/after table above lists each item as written on the page.
How often does HubSpot change its pricing?
Pulse recorded 2 other pricing-page changes for HubSpot in the 90 days before this one; the previous change was "Hubspot Sales Starter: price cut $9→$7/mo/seat + AI agent reshuffle" on Jul 3, 2026; HubSpot has been tracked since 2025-01-01.