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GorgiasPackaging change · Package change · Jul 6 → Jul 13, 2026

Gorgias adds an AI Agent toggle that is turned on by default.

Verified Jul 13, 2026Sales & Customer Relationship Management (CRM)Direction: neutral
The changeAI Agent packaging — package change.
1 change2 capturesJul 6, 2026 → Jul 13, 2026

What happened

Between the Jul 6, 2026 and Jul 13, 2026 captures of Gorgias's pricing page, Pulse recorded one change: Gorgias restructures pricing page with an AI Agent toggle, and turns it on by default. Pulse files it as a packaging change (package change) with a neutral direction. Pulse's latest capture (Sep 7, 2026) lists Starter at $10, Basic at $50, Pro at $300, Advanced at $750 and AI Agent at $0.9 per resolved conversation.

This is the first pricing-page change Pulse has recorded for Gorgias. Gorgias has been tracked since 2026-02-27.

In the same window LiveChat, Shopify, Help Scout, Drift and Zendesk also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • AI Agent · PackagingPackage change

    Gorgias restructures pricing page with an AI Agent toggle, and turns it on by default.

Values as written on Gorgias's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Gorgias's pricing page (gorgias.com) from Jul 6, 2026 and Jul 13, 2026; the change is marked near the top of the page.

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The two full-page captures with this change marked up are free with an account.

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Gorgias, pricing history

Full history
  1. Sep 7, 2026packagingGorgias quietly drops SCIM provisioning from Enterprise security
  2. Jul 13, 2026packagingGorgias adds an AI Agent toggle that is turned on by default. · this change

Across CRM in the same window

All CRM changes
  1. LiveChatJul 13LiveChat swaps Key Account Manager for Product Expert support tier
  2. ShopifyJul 6Shopify: Plus plan now includes 20 free POS Pro locations (up from 0)
  3. Help ScoutJul 3Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
  4. DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
  5. ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)

Questions about this change

Did Gorgias raise prices in July 2026?

No list-price increase was recorded between Jul 6, 2026 and Jul 13, 2026. The change Pulse detected was a packaging change: package change.

What changed on Gorgias's pricing page between Jul 6, 2026 and Jul 13, 2026?

Gorgias restructures pricing page with an AI Agent toggle, and turns it on by default. Pulse compared the captures it took on Jul 6, 2026 and Jul 13, 2026; the before/after table above lists each item as written on the page.

How often does Gorgias change its pricing?

Pulse recorded 0 other pricing-page changes for Gorgias in the 90 days before this one; Gorgias has been tracked since 2026-02-27.