Product change·Jul 6 → Jul 13, 2026·Week 29, 2026·Sales & Customer Relationship Management (CRM)
LiveChat swaps Key Account Manager for Product Expert support tier
What changed
Feature change
Enterprise plan feature renamed from 'Dedicated account manager' / 'Key Account Manager' to 'Support from Product Expert', with the tooltip description reworded to describe a product expert rather than a dedicated account manager
Before and after
Jul 6, 2026 vs Jul 13, 2026Pulse.
100%
What changed
Enterprise plan feature renamed from 'Dedicated account manager' / 'Key Account Manager' to 'Support from Product Expert', with the tooltip description reworded to describe a product expert rather than a dedicated account manager
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