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HomeLiveChatAll changesKey Account Manager → Support from Product Expert
LiveChatProduct change · Feature change · Jul 6 → Jul 13, 2026

LiveChat swaps Key Account Manager for Product Expert support tier

Verified Jul 13, 2026Sales & Customer Relationship Management (CRM)Direction: neutral
The changeKey Account Manager — reworded.
Before · Jul 6Key Account Manager
After · Jul 13Support from Product Expert
reworded
1 change2 capturesJul 6, 2026 → Jul 13, 2026

What happened

Between the Jul 6, 2026 and Jul 13, 2026 captures of LiveChat's pricing page, Pulse recorded one change: Enterprise plan feature renamed from 'Dedicated account manager' / 'Key Account Manager' to 'Support from Product Expert', with the tooltip description reworded to describe a product expert rather than a dedicated account manager. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Sep 14, 2026) lists Starter at $19, Team at $49 and Business at $79.

This is the first pricing-page change Pulse has recorded for LiveChat. LiveChat has been tracked since 2026-02-28.

In the same window Drift, Zendesk and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Enterprise · FeatureReworded

    BeforeKey Account Manager

    AfterSupport from Product Expert

Values as written on LiveChat's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of LiveChat's pricing page (www.livechat.com) from Jul 6, 2026 and Jul 13, 2026; the change is marked near the top of the page, where "Key Account Manager" becomes "Support from Product Expert".

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The two full-page captures with this change marked up are free with an account.

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LiveChat, pricing history

Full history
  1. Sep 14, 2026packagingLiveChat kills ChatBot.com add-on for native AI Agent from $19/user
  2. Jul 13, 2026improvedLiveChat swaps Key Account Manager for Product Expert support tier · this change

Across CRM in the same window

All CRM changes
  1. DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
  2. ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
  3. IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year

Questions about this change

Did LiveChat raise prices in July 2026?

No list-price increase was recorded between Jul 6, 2026 and Jul 13, 2026. The change Pulse detected was a product change: feature change.

What changed on LiveChat's pricing page between Jul 6, 2026 and Jul 13, 2026?

Enterprise feature: Key Account Manager → Support from Product Expert, reworded. Pulse compared the captures it took on Jul 6, 2026 and Jul 13, 2026; the before/after table above lists each item as written on the page.

How often does LiveChat change its pricing?

Pulse recorded 0 other pricing-page changes for LiveChat in the 90 days before this one; LiveChat has been tracked since 2026-02-28.