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Dialpad

Sales & Customer Relationship Management (CRM)dialpad.com

Product

Dialpad is a SaaS company that provides cloud-based business phone systems, video conferencing, and contact center solutions.

Entry price

$80

Essentials · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Q1 '26

Pricing model

Subscription

No free tier

Pricing Change History

4 changes

20262 changes

Q1 '26

Packaging

Dialpad Support replaces per-seat tiers with AI Agent credit pricing

Dialpad Support pricing page restructured from three per-user/month tiers (Essentials $80, Advanced $115, Premium $150) to featuring AI Agent with conversation-based credit pricing as the primary offering.

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Wk 12 '26

Improvement

Dialpad Support bundles workforce scheduling into Premium plan

Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]

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20252 changes

Q4 '25

Improvement

Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels

AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'

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Q3 '25

Improvement

Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%

AI Agent deflection rate increased from 54% to 62% Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels

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