Ringcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans
What happened
Between the Jan 5, 2024 and Apr 1, 2024 captures of Ringcentral's pricing page, Pulse recorded 4 changes: RingCentral Events add-on introduced at $960/license/year for event management and hosting; RingCX AI Contact Center add-on introduced at $65/user for omnichannel contact center capabilities; RingSense for Sales add-on introduced at $60/user for sales intelligence and conversation analytics; RingSense AI for RingEX introduced as new AI capabilities across all plans, featuring real-time AI notetaker, conversation intelligence, generative AI search, AI writer for team messages, AI text translator, and call/meeting summaries. Pulse files it as a packaging change (new add-on, feature added). Pulse's latest capture (Nov 9, 2026) lists Core at $20, Advanced at $25, Ultra at $35, Business SMS Booster at $25 and Call Queues Booster at $35.
Ringcentral's previous recorded change was "Ringcentral Increases High Volume SMS Pricing by 17.6% from $0.0085 to $0.01 per Message" (Q4 2023). Ringcentral has been tracked since 2024-10-01.
In the same window Zoom and Five9 also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedRingCentral EventsAdd-on
BeforeNot listed
AfterRingCentral Events add-on ($960/license)
- AddedRingCX AI Contact CenterAdd-on
BeforeNot listed
AfterRingCX AI Contact Center add-on ($65/user)
- AddedRingSense for Sales add-on ($60/user)Add-on
BeforeNot listed
AfterRingSense for Sales add-on ($60/user)
- AddedAll plansFeatureNot listedRingSense AI for RingEX
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| RingCentral Events | Add-on | Not listed | RingCentral Events add-on ($960/license) | Added |
| RingCX AI Contact Center | Add-on | Not listed | RingCX AI Contact Center add-on ($65/user) | Added |
| RingSense for Sales add-on ($60/user) | Add-on | Not listed | RingSense for Sales add-on ($60/user) | Added |
| All plans | Feature | Not listed | RingSense AI for RingEX | Added |
Values as written on Ringcentral's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Ringcentral's pricing page (ringcentral.com) from Jan 5, 2024 and Apr 1, 2024; the change is marked on the page, where RingSense AI for RingEX now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Ringcentral, the last 90 days
Full history- Q2 2025PackagingRingcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- Q4 2024ImprovementRingcentral Introduces AI Assistant Features to All RingEX Plans, Enhancing Call Transcription, Meeting Summaries, and More
- Q3 2024PackagingRingCentral Events Add-on Price Doubles to $1,920/License/Year, Marking a 100% Increase
- Q1 2024PackagingRingcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans This change
- Q4 2023PackagingRingcentral Increases High Volume SMS Pricing by 17.6% from $0.0085 to $0.01 per Message
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- ZoomJan 11Zoom Discontinues Key Add-ons, Including Webinars and Phone Power Pack, While Expanding Large Meeting Capacity to 5,000 Participants
- ZoomJan 11Zoom Introduces AI-First Task Management and Workflow Automation Across Business and Pro Plans
Questions about this change
Did Ringcentral raise prices in April 2024?
No list-price increase was recorded between Jan 5, 2024 and Apr 1, 2024. The change Pulse detected was a packaging change: new add-on, feature added.
What changed on Ringcentral's pricing page between Jan 5, 2024 and Apr 1, 2024?
RingCentral Events add-on added: RingCentral Events add-on ($960/license); RingCX AI Contact Center add-on added: RingCX AI Contact Center add-on ($65/user); add-on added: RingSense for Sales add-on ($60/user); All plans feature added: RingSense AI for RingEX. Pulse compared the captures it took on Jan 5, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Ringcentral change its pricing?
Pulse recorded 1 other pricing-page change for Ringcentral in the 90 days before this one; the previous change was "Ringcentral Increases High Volume SMS Pricing by 17.6% from $0.0085 to $0.01 per Message" in Q4 2023; Ringcentral has been tracked since 2024-10-01.