Chilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
What happened
Between the May 4, 2026 and May 11, 2026 captures of Chilipiper's pricing page, Pulse recorded one change: AI credits allocation revealed for Routing & Scheduling (3,750/month) and Experiences (12,500/month) plans, replacing 'Details coming soon' placeholders. Pulse files it as a pricing change (price revealed) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 7 days after Chilipiper's previous change, "Chilipiper upgrades Routing & Scheduling plan to Dedicated CSM support" (May 4, 2026). Before that Pulse recorded "Chilipiper bundles AI agents into new seat-inclusive pricing tiers" (Apr 27, 2026), "Chilipiper elevates Chat to standalone tier at $30/user/month" (Apr 20, 2026) and "Chilipiper folds Chat into Concierge, simplifies pricing lineup" (Apr 13, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window HubSpot, Outreach, Salesforce and Acuity Scheduling also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Routing & Scheduling, Experiences · Price visibilityRevealedPrice hiddenPrice listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Routing & Scheduling, Experiences | Price visibility | Price hidden | Price listed | Revealed |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from May 4, 2026 and May 11, 2026; the change is marked near the top of the page, where "Price hidden" becomes "Price listed".
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full history- Sep 28, 2026improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Jul 2, 2026packagingChili Piper: full pricing model overhaul to bundled annual tiers
- May 11, 2026packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan · this change
- May 4, 2026improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Apr 27, 2026improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Apr 20, 2026packagingChilipiper elevates Chat to standalone tier at $30/user/month
- Apr 13, 2026packagingChilipiper folds Chat into Concierge, simplifies pricing lineup
- Apr 1, 2026packagingChilipiper Elevates Chat to Core Offering in Pricing Restructure
- Apr 3, 2026improvedChilipiper Adds Chat AI to Demand Conversion Platform Bundle
Across CRM in the same window
All CRM changes- HubSpotMay 11HubSpot Marketing Enterprise reveals $9.00 per 1,000 credits price
- OutreachApr 27Outreach Shifts to AI Credit-Based Pricing Across All Plans
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- Acuity SchedulingApr 3Acuity Scheduling Drops Enterprise Plan From Pricing Page
Questions about this change
Did Chilipiper raise prices in May 2026?
No list-price increase was recorded between May 4, 2026 and May 11, 2026. The change Pulse detected was a pricing change: price revealed.
What changed on Chilipiper's pricing page between May 4, 2026 and May 11, 2026?
Routing & Scheduling, Experiences price visibility: Price hidden → Price listed, revealed. Pulse compared the captures it took on May 4, 2026 and May 11, 2026; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 6 other pricing-page changes for Chilipiper in the 90 days before this one; the previous change was "Chilipiper upgrades Routing & Scheduling plan to Dedicated CSM support" on May 4, 2026; Chilipiper has been tracked since 2023-11-14.