Packaging change·Apr 6 → Apr 13, 2026·Week 16, 2026·Sales & Customer Relationship Management (CRM)
Chilipiper folds Chat into Concierge, simplifies pricing lineup
What changed
Plan removed
Chat product removed as a standalone pricing tab from the Salesforce CRM view; Chat features merged into Concierge card. Demand Conversion Platform headline no longer lists Chat as a separate component.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
What changed
Chat product removed as a standalone pricing tab from the Salesforce CRM view; Chat features merged into Concierge card. Demand Conversion Platform headline no longer lists Chat as a separate component.
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Week 14, 2026 · Chilipiper Elevates Chat to Core Offering in Pricing RestructureChilipiper elevates Chat to standalone tier at $30/user/month · Week 17, 2026
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