Chilipiper folds Chat into Concierge, simplifies pricing lineup
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Chilipiper's pricing page, Pulse recorded one change: Chat product removed as a standalone pricing tab from the Salesforce CRM view; Chat features merged into Concierge card. Demand Conversion Platform headline no longer lists Chat as a separate component. Pulse files it as a packaging change (plan removed) with a downward direction. Pulse's latest capture (Sep 28, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 12 days after Chilipiper's previous change, "Chilipiper Elevates Chat to Core Offering in Pricing Restructure" (Apr 1, 2026). Before that Pulse recorded "Chilipiper Adds Chat AI to Demand Conversion Platform Bundle" (Apr 3, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window Salesforce, HubSpot, Acuity Scheduling and Calendly also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PlanRemovedChat productNo Chat product
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Plan | Chat product | No Chat product | Removed |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked near the top of the page, where the Chat product no longer appears.
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full history- May 4, 2026improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Apr 27, 2026improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Apr 20, 2026packagingChilipiper elevates Chat to standalone tier at $30/user/month
- Apr 13, 2026packagingChilipiper folds Chat into Concierge, simplifies pricing lineup · this change
- Apr 1, 2026packagingChilipiper Elevates Chat to Core Offering in Pricing Restructure
- Apr 3, 2026improvedChilipiper Adds Chat AI to Demand Conversion Platform Bundle
Across CRM in the same window
All CRM changes- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- HubSpotApr 14HubSpot Marketing Enterprise refreshes plan taglines with audience-focused copy
- Acuity SchedulingApr 3Acuity Scheduling Drops Enterprise Plan From Pricing Page
- CalendlyJan 21Calendly Introduces Enhanced Scheduling Features: Share Availability and Book Meetings on Behalf of Others Now Available on Standard Tier and Higher
Questions about this change
Did Chilipiper raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026. The change Pulse detected was a packaging change: plan removed.
What changed on Chilipiper's pricing page between Apr 6, 2026 and Apr 13, 2026?
Plan: Chat product → No Chat product, removed. Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 2 other pricing-page changes for Chilipiper in the 90 days before this one; the previous change was "Chilipiper Elevates Chat to Core Offering in Pricing Restructure" on Apr 1, 2026; Chilipiper has been tracked since 2023-11-14.