Chilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
What happened
Between the Apr 27, 2026 and May 4, 2026 captures of Chilipiper's pricing page, Pulse recorded one change: Routing & Scheduling plan support tier upgraded from Pooled support to Dedicated CSM, aligning it with the Experiences plan support level. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Sep 28, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 7 days after Chilipiper's previous change, "Chilipiper bundles AI agents into new seat-inclusive pricing tiers" (Apr 27, 2026). Before that Pulse recorded "Chilipiper elevates Chat to standalone tier at $30/user/month" (Apr 20, 2026), "Chilipiper folds Chat into Concierge, simplifies pricing lineup" (Apr 13, 2026) and "Chilipiper Elevates Chat to Core Offering in Pricing Restructure" (Apr 1, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window HubSpot, Outreach, Salesforce and Acuity Scheduling also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Routing & Scheduling, Experiences · FeatureChangedPooled supportDedicated CSM
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Routing & Scheduling, Experiences | Feature | Pooled support | Dedicated CSM | Changed |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from Apr 27, 2026 and May 4, 2026; the change is marked in the lower part of the page, where "Pooled support" becomes "Dedicated CSM".
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full history- Sep 28, 2026improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Jul 2, 2026packagingChili Piper: full pricing model overhaul to bundled annual tiers
- May 11, 2026packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- May 4, 2026improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support · this change
- Apr 27, 2026improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Apr 20, 2026packagingChilipiper elevates Chat to standalone tier at $30/user/month
- Apr 13, 2026packagingChilipiper folds Chat into Concierge, simplifies pricing lineup
- Apr 1, 2026packagingChilipiper Elevates Chat to Core Offering in Pricing Restructure
- Apr 3, 2026improvedChilipiper Adds Chat AI to Demand Conversion Platform Bundle
Across CRM in the same window
All CRM changes- HubSpotApr 27HubSpot Suite Enterprise adds Contracts beta to Commerce Hub lineup
- OutreachApr 27Outreach Shifts to AI Credit-Based Pricing Across All Plans
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- Acuity SchedulingApr 3Acuity Scheduling Drops Enterprise Plan From Pricing Page
Questions about this change
Did Chilipiper raise prices in May 2026?
No list-price increase was recorded between Apr 27, 2026 and May 4, 2026. The change Pulse detected was a product change: feature change.
What changed on Chilipiper's pricing page between Apr 27, 2026 and May 4, 2026?
Routing & Scheduling, Experiences feature: Pooled support → Dedicated CSM, changed. Pulse compared the captures it took on Apr 27, 2026 and May 4, 2026; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 5 other pricing-page changes for Chilipiper in the 90 days before this one; the previous change was "Chilipiper bundles AI agents into new seat-inclusive pricing tiers" on Apr 27, 2026; Chilipiper has been tracked since 2023-11-14.