Chilipiper bundles AI agents into new seat-inclusive pricing tiers
What happened
Between the Apr 20, 2026 and Apr 27, 2026 captures of Chilipiper's pricing page, Pulse recorded 2 changes: Experiences tier adds 24/7 AI qualification/routing, live calling from forms, ABM account identification, re-engagement flows, user provisioning, and new AI agents — bundled at $3,500/mo (30 seats); Billing unit changed to seat-inclusive bundles: Routing & Scheduling $45/seat/mo beyond 15 included seats; Experiences $50/seat/mo beyond 30 included seats. Prior model was $30/user/month per product. Pulse files it as a packaging change (feature added, package change) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 6 days after Chilipiper's previous change, "Chilipiper elevates Chat to standalone tier at $30/user/month" (Apr 20, 2026). Before that Pulse recorded "Chilipiper folds Chat into Concierge, simplifies pricing lineup" (Apr 13, 2026), "Chilipiper Elevates Chat to Core Offering in Pricing Restructure" (Apr 1, 2026) and "Chilipiper Adds Chat AI to Demand Conversion Platform Bundle" (Apr 3, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window HubSpot, Outreach, Salesforce and Acuity Scheduling also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Experiences · FeatureAdded
BeforeNo 24/7 AI qualification/routing
After24/7 AI qualification/routing
- Routing & Scheduling, Experiences · PackagingPackage change
Billing unit changed to seat-inclusive bundles: Routing & Scheduling $45/seat/mo beyond 15 included seats; Experiences $50/seat/mo beyond 30 included seats. Prior model was $30/user/month per product.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Experiences | Feature | No 24/7 AI qualification/routing | 24/7 AI qualification/routing | Added |
| Routing & Scheduling, Experiences | Packaging | Billing unit changed to seat-inclusive bundles: Routing & Scheduling $45/seat/mo beyond 15 included seats; Experiences $50/seat/mo beyond 30 included seats. Prior model was $30/user/month per product. | Package change | |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from Apr 20, 2026 and Apr 27, 2026; the change is marked near the top of the page, where 24/7 AI qualification/routing now appears.
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full history- Jul 2, 2026packagingChili Piper: full pricing model overhaul to bundled annual tiers
- May 11, 2026packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- May 4, 2026improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Apr 27, 2026improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers · this change
- Apr 20, 2026packagingChilipiper elevates Chat to standalone tier at $30/user/month
- Apr 13, 2026packagingChilipiper folds Chat into Concierge, simplifies pricing lineup
- Apr 1, 2026packagingChilipiper Elevates Chat to Core Offering in Pricing Restructure
- Apr 3, 2026improvedChilipiper Adds Chat AI to Demand Conversion Platform Bundle
Across CRM in the same window
All CRM changes- HubSpotApr 27HubSpot Suite Enterprise adds Contracts beta to Commerce Hub lineup
- OutreachApr 27Outreach Shifts to AI Credit-Based Pricing Across All Plans
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- Acuity SchedulingApr 3Acuity Scheduling Drops Enterprise Plan From Pricing Page
Questions about this change
Did Chilipiper raise prices in April 2026?
No list-price increase was recorded between Apr 20, 2026 and Apr 27, 2026. The change Pulse detected was a packaging change: feature added, package change.
What changed on Chilipiper's pricing page between Apr 20, 2026 and Apr 27, 2026?
Experiences feature: No 24/7 AI qualification/routing → 24/7 AI qualification/routing, added; Billing unit changed to seat-inclusive bundles: Routing & Scheduling $45/seat/mo beyond 15 included seats; Experiences $50/seat/mo beyond 30 included seats. Prior model was $30/user/month per product. Pulse compared the captures it took on Apr 20, 2026 and Apr 27, 2026; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 4 other pricing-page changes for Chilipiper in the 90 days before this one; the previous change was "Chilipiper elevates Chat to standalone tier at $30/user/month" on Apr 20, 2026; Chilipiper has been tracked since 2023-11-14.