Packaging change·Apr 20 → Apr 27, 2026·Week 18, 2026·Sales & Customer Relationship Management (CRM)
Chilipiper bundles AI agents into new seat-inclusive pricing tiers
What changed
Feature added
Experiences tier adds 24/7 AI qualification/routing, live calling from forms, ABM account identification, re-engagement flows, user provisioning, and new AI agents — bundled at $3,500/mo (30 seats).
Package change
Billing unit changed to seat-inclusive bundles: Routing & Scheduling $45/seat/mo beyond 15 included seats; Experiences $50/seat/mo beyond 30 included seats. Prior model was $30/user/month per product.
Before and after
Apr 20, 2026 vs Apr 27, 2026Pulse.
100%
Change 1 of 2 · feature added
Experiences tier adds 24/7 AI qualification/routing, live calling from forms, ABM account identification, re-engagement flows, user provisioning, and new AI agents — bundled at $3,500/mo (30 seats).
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Week 17, 2026 · Chilipiper elevates Chat to standalone tier at $30/user/monthChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support · Week 19, 2026
More from Chilipiper
Full history →- Week 40, 2026·improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Q2 2026·packagingChili Piper: full pricing model overhaul to bundled annual tiers
- Week 20, 2026·packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- Week 19, 2026·improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Week 17, 2026·packagingChilipiper elevates Chat to standalone tier at $30/user/month