Chilipiper brings live calling and chat down to Routing & Scheduling
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Chilipiper's pricing page, Pulse recorded one change: Routing & Scheduling now includes 'Concierge Live and Handoff Live' calling and 'Live Chat with a team member,' both previously Experiences-exclusive; removed from Experiences' list and upgrade pitch. Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 87 days after Chilipiper's previous change, "Chili Piper: full pricing model overhaul to bundled annual tiers" (Jul 2, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window Salesforce, HubSpot, Acuity Scheduling, Calendly and Outreach also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedRouting & Scheduling, ExperiencesFeature
BeforeNot listed
AfterConcierge Live and Handoff Live calling
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Routing & Scheduling, Experiences | Feature | Not listed | Concierge Live and Handoff Live calling | Added |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked near the top of the page, where Concierge Live and Handoff Live calling now appears.
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full historyDates are the day each change was detected, Eastern time.
- Sep 27, 2026Feature addedChilipiper brings live calling and chat down to Routing & Scheduling This change
- Jul 2, 2026PackagingChili Piper: full pricing model overhaul to bundled annual tiers
Across CRM in the same window
All CRM changes- SalesforceSep 21Salesforce Small Business axes Products-by-role path, drops 5 SKUs
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- Acuity SchedulingSep 14Acuity Scheduling: AI Booking Assistant added to Premium plan
- CalendlyAug 24Calendly launches Notetaker and Callie as paid add-ons
- OutreachJul 28Outreach: New Amplify Essentials entry-tier plan added
Questions about this change
Did Chilipiper raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026 UTC. The change Pulse detected was a product change: feature added.
What changed on Chilipiper's pricing page between Sep 21, 2026 and Sep 28, 2026 UTC?
Routing & Scheduling, Experiences feature added: Concierge Live and Handoff Live calling. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 1 other pricing-page change for Chilipiper in the 90 days before this one; the previous change was "Chili Piper: full pricing model overhaul to bundled annual tiers" on Jul 2, 2026; Chilipiper has been tracked since 2023-11-14.