Chili Piper: full pricing model overhaul to bundled annual tiers
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of Chilipiper's pricing page, Pulse recorded one change: Replaced a la carte per-product pricing ($30/user/mo + $150-$1,500/mo platform fees per product across Concierge/Chat/Distro/Handoff) with two new bundled annual tiers — Routing & Scheduling ($1,250/mo = $15,000/yr, 15 seats) and Experiences ($3,500/mo = $42,000/yr, 30 seats) — plus a Chili Data Platform tier (coming soon) and a new AI-credits consumption system. In detail: Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system. Pulse files it as a packaging change (package change) with a neutral direction. Pulse's latest capture (Sep 28, 2026) lists Experiences at $50, Routing & Scheduling at $1,250 and ChiliCal Standalone at $12.
It lands 52 days after Chilipiper's previous change, "Chilipiper reveals AI credit limits: 3,750 and 12,500/month by plan" (May 11, 2026). Before that Pulse recorded "Chilipiper upgrades Routing & Scheduling plan to Dedicated CSM support" (May 4, 2026), "Chilipiper bundles AI agents into new seat-inclusive pricing tiers" (Apr 27, 2026) and "Chilipiper elevates Chat to standalone tier at $30/user/month" (Apr 20, 2026). Chilipiper has been tracked since 2023-11-14.
In the same window HubSpot, Outreach and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Routing & Scheduling, Experiences · PackagingPackage change
Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Routing & Scheduling, Experiences | Packaging | Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system. | Package change | |
Values as written on Chilipiper's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Chilipiper's pricing page (chilipiper.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page.
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The two full-page captures with this change marked up are free with an account.
Chilipiper, the last 90 days
Full history- Sep 28, 2026improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Jul 2, 2026packagingChili Piper: full pricing model overhaul to bundled annual tiers · this change
- May 11, 2026packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- May 4, 2026improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Apr 27, 2026improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Apr 20, 2026packagingChilipiper elevates Chat to standalone tier at $30/user/month
- Apr 13, 2026packagingChilipiper folds Chat into Concierge, simplifies pricing lineup
Across CRM in the same window
All CRM changesQuestions about this change
Did Chilipiper raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: package change.
What changed on Chilipiper's pricing page between Mar 30, 2026 and Jun 29, 2026?
Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does Chilipiper change its pricing?
Pulse recorded 5 other pricing-page changes for Chilipiper in the 90 days before this one; the previous change was "Chilipiper reveals AI credit limits: 3,750 and 12,500/month by plan" on May 11, 2026; Chilipiper has been tracked since 2023-11-14.