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HomeChannel.ioAll changesALF Customer Tasks add-on pricing changed
Channel.ioPackaging change · Add-on change · Mar 30 → Apr 6, 2026

Channel.io makes ALF Customer Tasks add-on free, drops per-task fees

Verified Apr 7, 2026Collaboration & ProductivityDirection: neutral
The changeALF Customer Tasks add-on pricing — changed.
Before · Mar 30$0.2 per task executed
After · Apr 6Free
changed
1 change2 capturesMar 30, 2026 → Apr 6, 2026

What happened

Between the Mar 30, 2026 and Apr 6, 2026 captures of Channel.io's pricing page, Pulse recorded one change: ALF Customer Tasks add-on pricing changed from $0.2 per task executed to Free. Tasks are now provided at no charge, replacing the per-execution billing model. Pulse files it as a packaging change (add-on change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Startup at $200, Business at $990, Basic Seat at $3, Operator Seat at $30 and AI Seat at $10.

This is the first pricing-page change Pulse has recorded for Channel.io. Channel.io has been tracked since 2026-02-26.

In the same window Intercom and Drift also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • — · Add-onChanged
    $0.2 per task executedFree

Values as written on Channel.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Channel.io's pricing page (channel.io) from Mar 30, 2026 and Apr 6, 2026; the change is marked around the middle of the page, where "$0.2 per task executed" becomes "Free".

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The two full-page captures with this change marked up are free with an account.

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Channel.io, pricing history

Full history
  1. Oct 19, 2026packagingChannel.io: Pricing model rebuilt around AI: Managed Users (MU) and basic/operator seat quotas replaced by CX, Marketing…
  2. Jul 2, 2026packagingChannel.io Talk: Growth plan seat limit raised to 2,500 + ALF Tasks now free
  3. May 4, 2026improvedChannel.io raises Growth plan seat cap from 1,000 to 2,500 for bigger teams
  4. Apr 7, 2026packagingChannel.io makes ALF Customer Tasks add-on free, drops per-task fees · this change

Across Collaboration & Productivity in the same window

All Collaboration & Productivity changes
  1. IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
  2. DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
  3. IntercomMar 17Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
  4. IntercomJan 21Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
  5. IntercomJan 21Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users

Questions about this change

Did Channel.io raise prices in April 2026?

No list-price increase was recorded between Mar 30, 2026 and Apr 6, 2026. The change Pulse detected was a packaging change: add-on change.

What changed on Channel.io's pricing page between Mar 30, 2026 and Apr 6, 2026?

Add-on: $0.2 per task executed → Free, changed. Pulse compared the captures it took on Mar 30, 2026 and Apr 6, 2026; the before/after table above lists each item as written on the page.

How often does Channel.io change its pricing?

Pulse recorded 0 other pricing-page changes for Channel.io in the 90 days before this one; Channel.io has been tracked since 2026-02-26.