C
Channel.io
Entry price
$200
Startup · /mo, billed annually
Plans tracked
4
10 add-ons
Pricing changes
4
Latest Oct 19, 2026
Pricing model
Subscription + usage
Free tier available
Pricing Change History
4 changes20264 changes
Q2 2026
Packaging
QuarterlyPublished Jul 2, 2026
Channel.io Talk: Growth plan seat limit raised to 2,500 + ALF Tasks now free
ALF Customer add-on 'Tasks' usage is now free (previously $0.2 per task executed); 'ALF in Chat' pricing ($0.5/chat participation) is unchanged. Growth plan seat capacity increased: Basic and Operator seats can now scale up to 2,500 seats (previously up to 1,000 seats).
Quarterly roll-up · includes May 4 weekly, Apr 6 weekly
Research Channel.io's pricing with the Pulse Agent
Ask anything about Channel.io's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Free+ | Plan | Free |
| Startup | Plan | $200 /mobilled annually · $230 billed monthly |
| ||
| Business | Plan | $990 /mobilled annually · $1,138 billed monthly |
| ||
| Enterprise | Plan | Contact |
| Basic Seat | Add-on | $3 /seat/mobilled annually · $4.30 billed monthly |
| ||
| Operator Seat | Add-on | $30 /seat/mobilled annually · $45 billed monthly |
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| AI Seat | Add-on | $10 /seat/mobilled annually · $15 billed monthly |
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| AI Agent on Chat | Add-on | $0.7 per conversation |
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| AI Agent on Phone | Add-on | $0.16 per minute (basic model) |
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| Workflow | Add-on | $0.1 per execution |
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| CRM MU (Managed Customers) | Add-on | $45 /mobilled annually · $60 billed monthly |
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| Add-on | $3 per 1,000 emails | |
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| On-site Messaging | Add-on | $3 per 1,000 on-site messages |
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| SMS | Add-on | Contact |
| ||
Company Facts
CategoryCollaboration & Productivity
Free tierYes
Employees51-100
Tracked sinceFeb 26, 2026
Pricing last seenOct 19, 2026
Websitechannel.io
How Channel.io compares with its peers
| Company | Entry price | Last change |
|---|---|---|
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
D Drift | Contact | Jul 2, 2026 |
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
C Crisp | — | — |
L LiveChat | $19 /person/mo, billed annually | Sep 14, 2026 |
O Olark | $29 /seat/mo | Jul 20, 2026 |
Channel.io pricing FAQ
- How much does Channel.io cost?
- Channel.io pricing starts at $200/mo on Startup, billed annually. Channel.io lists 4 plans on its pricing page; the Free+ plan is free.
- Does Channel.io have a free plan?
- Yes. Channel.io's Free+ plan is free; paid plans start at $200/mo on Startup, billed annually.
- What pricing model does Channel.io use?
- Channel.io uses subscription + usage pricing across 4 plans, with a free tier.
- When did Channel.io last change its pricing?
- Oct 19, 2026: Channel.io: Pricing model rebuilt around AI: Managed Users (MU) and basic/operator seat quotas replaced by CX, Marketing….
- How often has Channel.io changed its pricing?
- Pulse has recorded 4 pricing changes for Channel.io since it started tracking on Feb 26, 2026; the pricing page was last captured on Oct 19, 2026.