Channel.io Talk: Growth plan seat limit raised to 2,500 + ALF Tasks now free
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of Channel.io's pricing page, Pulse recorded 2 changes: Growth plan Basic and Operator seats can now scale up to 2,500 (was up to 1,000). ALF Customer add-on Tasks usage is now free (previously $0.2 per task executed). In detail: Growth plan seat capacity increased: Basic and Operator seats can now scale up to 2,500 seats (previously up to 1,000 seats); ALF Customer add-on 'Tasks' usage is now free (previously $0.2 per task executed); 'ALF in Chat' pricing ($0.5/chat participation) is unchanged. Pulse files it as a packaging change (limit increase, add-on change) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Startup at $200, Business at $990, Basic Seat at $3, Operator Seat at $30 and AI Seat at $10.
It lands 59 days after Channel.io's previous change, "Channel.io raises Growth plan seat cap from 1,000 to 2,500 for bigger teams" (May 4, 2026). Before that Pulse recorded "Channel.io makes ALF Customer Tasks add-on free, drops per-task fees" (Apr 7, 2026). Channel.io has been tracked since 2026-02-26.
In the same window Drift, Zendesk and Intercom also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth · LimitLimit increase
Growth plan seat capacity increased: Basic and Operator seats can now scale up to 2,500 seats (previously up to 1,000 seats).
- Chat' · Add-onAdd-on change
ALF Customer add-on 'Tasks' usage is now free (previously $0.2 per task executed); 'ALF in Chat' pricing ($0.5/chat participation) is unchanged.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth | Limit | — | 2,500 seats | Limit increase |
| Chat' | Add-on | ALF Customer add-on 'Tasks' usage is now free (previously $0.2 per task executed); 'ALF in Chat' pricing ($0.5/chat participation) is unchanged. | Add-on change | |
Values as written on Channel.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Channel.io's pricing page (channel.io) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page.
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Channel.io, the last 90 days
Full history- Oct 19, 2026packagingChannel.io: Pricing model rebuilt around AI: Managed Users (MU) and basic/operator seat quotas replaced by CX, Marketing…
- Jul 2, 2026packagingChannel.io Talk: Growth plan seat limit raised to 2,500 + ALF Tasks now free · this change
- May 4, 2026improvedChannel.io raises Growth plan seat cap from 1,000 to 2,500 for bigger teams
- Apr 7, 2026packagingChannel.io makes ALF Customer Tasks add-on free, drops per-task fees
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Channel.io raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: limit increase, add-on change.
What changed on Channel.io's pricing page between Mar 30, 2026 and Jun 29, 2026?
Growth plan seat capacity increased: Basic and Operator seats can now scale up to 2,500 seats (previously up to 1,000 seats); ALF Customer add-on 'Tasks' usage is now free (previously $0.2 per task executed); 'ALF in Chat' pricing ($0.5/chat participation) is unchanged. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does Channel.io change its pricing?
Pulse recorded 2 other pricing-page changes for Channel.io in the 90 days before this one; the previous change was "Channel.io raises Growth plan seat cap from 1,000 to 2,500 for bigger teams" on May 4, 2026; Channel.io has been tracked since 2026-02-26.