Aircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
What happened
Between the Oct 5, 2025 and Jan 1, 2026 captures of Aircall's pricing page, Pulse recorded 4 changes: AI Assist Pro add-on gains 'Custom call summaries' as a new feature; Essentials plan now includes 50 free AI Voice Agent minutes per account per month, with 100 extra minutes at sign-up (AI Voice Agent moved from add-on-only to bundled freemium offering); AI transcripts removed from Essentials plan feature list (Live transcription remains available in AI Assist Pro add-on); Limited-time New Year promotion: New customers purchasing annual plans by January 31, 2026 receive 2 months of Aircall and 500 AI Voice Agent minutes free. Pulse files it as a pricing change (feature added, feature removed, discount added) with a neutral direction. Pulse's latest capture (Nov 9, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $99, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage" (Q3 2025). Before that Pulse recorded "Aircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage" (Q2 2025), "Aircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights" (Q1 2025) and "Aircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring" (Q4 2024). Aircall has been tracked since 2023-11-14.
In the same window Ringcentral, Genesys and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Added—FeatureNot listedCustom call summaries
- ChangedEssentialsFeature
Beforeadd-on-only
Afterbundled freemium offering
- RemovedEssentialsFeatureAI transcriptsNot listed
- Discount added—Discount
Limited-time New Year promotion: New customers purchasing annual plans by January 31, 2026 receive 2 months of Aircall and 500 AI Voice Agent minutes free
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Not listed | Custom call summaries | Added |
| Essentials | Feature | add-on-only | bundled freemium offering | Changed |
| Essentials | Feature | AI transcripts | Not listed | Removed |
| — | Discount | Limited-time New Year promotion: New customers purchasing annual plans by January 31, 2026 receive 2 months of Aircall and 500 AI Voice Agent minutes free | Discount added | |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Oct 5, 2025 and Jan 1, 2026; the change is marked near the top of the page, where "add-on-only" becomes "bundled freemium offering".
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The two full-page captures with this change marked up are free with an account.
Aircall, pricing history
Full history- Apr 2, 2026PackagingAircall overhauls AI Voice Agent pricing with new minute bundles
- Feb 22, 2026PackagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week of Jan 12, 2026ImprovementAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
- Jan 10, 2026PackagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers This change
- Q3 2025PackagingAircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage
- Q2 2025PackagingAircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage
- Q1 2025ImprovementAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
- Q4 2024PackagingAircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring
- Q3 2024ImprovementAircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality
- Q2 2024ImprovementAircall Enhances Professional Plan with Smart Routing and Queue Call Back Features
Across CRM in the same window
All CRM changes- RingcentralNov 9Ringcentral launches Ultra plan at $45/user, AI Receptionist now an add-on
- RingcentralNov 2Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%
- GenesysNov 2Genesys renames AI tokens to Experience Units in fair-use terms
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- MicrosoftOct 26Microsoft Teams Business adds Cowork and Autopilot AI, with usage-based billing
Questions about this change
Did Aircall raise prices in January 2026?
No list-price increase was recorded between Oct 5, 2025 and Jan 1, 2026. The change Pulse detected was a pricing change: feature added, feature removed, discount added.
What changed on Aircall's pricing page between Oct 5, 2025 and Jan 1, 2026?
Feature added: Custom call summaries; Essentials feature: add-on-only → bundled freemium offering, changed; Essentials feature removed: AI transcripts; Limited-time New Year promotion: New customers purchasing annual plans by January 31, 2026 receive 2 months of Aircall and 500 AI Voice Agent minutes free. Pulse compared the captures it took on Oct 5, 2025 and Jan 1, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 0 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage" in Q3 2025; Aircall has been tracked since 2023-11-14.