Aircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage
What happened
Between the Apr 1, 2025 and Jul 6, 2025 captures of Aircall's pricing page, Pulse recorded 3 changes: Aircall AI add-on rebranded to 'AI Assist' with modified feature set - removed AI-generated call summaries and Transcript text search, added Action items; AI Voice Agent add-on introduced at $0.99/minute for autonomous conversation handling with 24/7 phone coverage; WhatsApp in Aircall add-on introduced at $10/license for messaging customers in 180+ countries. Pulse files it as a packaging change (add-on change, new add-on) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights" (Q1 2025). Aircall has been tracked since 2023-11-14.
In the same window Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onRemoved
BeforeAI-generated call summaries and Transcript text search
AfterNot listed
- — · Add-onAddedNo AI Voice Agent add-onAI Voice Agent add-on
- WhatsApp in Aircall · Add-onAdded
BeforeNo WhatsApp in Aircall add-on
AfterWhatsApp in Aircall add-on
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | AI-generated call summaries and Transcript text search | Not listed | Removed |
| — | Add-on | No AI Voice Agent add-on | AI Voice Agent add-on | Added |
| WhatsApp in Aircall | Add-on | No WhatsApp in Aircall add-on | WhatsApp in Aircall add-on | Added |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Apr 1, 2025 and Jul 6, 2025; the change is marked on the page, where the AI-generated call summaries and Transcript text search no longer appears.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Week 4, 2026improvedAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
- Jan 10, 2026packagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
- Q3 2025improvedAircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage
- Q2 2025packagingAircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage · this change
- Q1 2025improvedAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
Across CRM in the same window
All CRM changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- MicrosoftOct 19Microsoft 365 Copilot: Business plan relabeled as add-on
- MicrosoftOct 19Microsoft Teams Business Teams flags usage-based AI charges beyond license fees
- MicrosoftOct 19Microsoft Microsoft365 365 flags usage-based AI charges beyond license fees
- MicrosoftOct 12Microsoft Teams Home cuts Family and Premium storage from 6 TB to 2 TB shared
Questions about this change
Did Aircall raise prices in July 2025?
No list-price increase was recorded between Apr 1, 2025 and Jul 6, 2025. The change Pulse detected was a packaging change: add-on change, new add-on.
What changed on Aircall's pricing page between Apr 1, 2025 and Jul 6, 2025?
Add-on: AI-generated call summaries and Transcript text search → Not listed, removed; add-on: No AI Voice Agent add-on → AI Voice Agent add-on, added; WhatsApp in Aircall add-on: No WhatsApp in Aircall add-on → WhatsApp in Aircall add-on, added. Pulse compared the captures it took on Apr 1, 2025 and Jul 6, 2025; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights" in Q1 2025; Aircall has been tracked since 2023-11-14.