Aircall Enhances Professional Plan with Smart Routing and Queue Call Back Features
What happened
Between the Apr 1, 2024 and Jul 1, 2024 captures of Aircall's pricing page, Pulse recorded one change: Smart routing added to Professional plan's advanced support features (now includes 'queue call back and smart routing'). Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license" (Q1 2024). Aircall has been tracked since 2023-11-14.
In the same window Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Professional · FeatureAddedNo Smart routingSmart routing
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional | Feature | No Smart routing | Smart routing | Added |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Apr 1, 2024 and Jul 1, 2024; the change is marked on the page, where Smart routing now appears.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Q1 2025improvedAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
- Q4 2024improvedAircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring
- Q3 2024improvedAircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality
- Q2 2024improvedAircall Enhances Professional Plan with Smart Routing and Queue Call Back Features · this change
- Q1 2024improvedAircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license
Across CRM in the same window
All CRM changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- MicrosoftOct 19Microsoft 365 Copilot: Business plan relabeled as add-on
- MicrosoftOct 19Microsoft Teams Business Teams flags usage-based AI charges beyond license fees
- MicrosoftOct 19Microsoft Microsoft365 365 flags usage-based AI charges beyond license fees
- MicrosoftOct 12Microsoft Teams Home cuts Family and Premium storage from 6 TB to 2 TB shared
Questions about this change
Did Aircall raise prices in July 2024?
No list-price increase was recorded between Apr 1, 2024 and Jul 1, 2024. The change Pulse detected was a product change: feature added.
What changed on Aircall's pricing page between Apr 1, 2024 and Jul 1, 2024?
Professional feature: No Smart routing → Smart routing, added. Pulse compared the captures it took on Apr 1, 2024 and Jul 1, 2024; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license" in Q1 2024; Aircall has been tracked since 2023-11-14.