Aircall Enhances Professional Plan with Smart Routing and Queue Call Back Features
What happened
Between the Apr 1, 2024 and Jul 1, 2024 captures of Aircall's pricing page, Pulse recorded one change: Smart routing added to Professional plan's advanced support features (now includes 'queue call back and smart routing'). Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $99, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license" (Q1 2024). Aircall has been tracked since 2023-11-14.
In the same window Ringcentral, Genesys and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedProfessionalFeatureNot listedSmart routing
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional | Feature | Not listed | Smart routing | Added |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Apr 1, 2024 and Jul 1, 2024; the change is marked on the page, where Smart routing now appears.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Q1 2025ImprovementAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
- Q4 2024PackagingAircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring
- Q3 2024ImprovementAircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality
- Q2 2024Feature addedAircall Enhances Professional Plan with Smart Routing and Queue Call Back Features This change
- Q1 2024PackagingAircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license
Across CRM in the same window
All CRM changes- RingcentralNov 9Ringcentral launches Ultra plan at $45/user, AI Receptionist now an add-on
- RingcentralNov 2Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%
- GenesysNov 2Genesys renames AI tokens to Experience Units in fair-use terms
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- MicrosoftOct 26Microsoft Teams Business adds Cowork and Autopilot AI, with usage-based billing
Questions about this change
Did Aircall raise prices in July 2024?
No list-price increase was recorded between Apr 1, 2024 and Jul 1, 2024. The change Pulse detected was a product change: feature added.
What changed on Aircall's pricing page between Apr 1, 2024 and Jul 1, 2024?
Professional feature added: Smart routing. Pulse compared the captures it took on Apr 1, 2024 and Jul 1, 2024; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Upgrades SMS to MMS Support While Renaming AI Starter Add-on to Aircall AI Add-on at $9/license" in Q1 2024; Aircall has been tracked since 2023-11-14.