Aircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage
What happened
Between the Jul 6, 2025 and Oct 5, 2025 captures of Aircall's pricing page, Pulse recorded 7 changes: AI Assist Pro add-on introduced at $49/license/month with real-time AI coaching, playbooks, and contact insights; AI Voice Agent add-on option explicitly listed in Essentials plan feature list; Salesforce integration renamed to 'Salesforce CTI integration' in Professional plan; AI transcripts feature added to Essentials plan; Aircall for Salesforce Service Cloud Voice add-on introduced at $30/license with smart voice support integration; AI Voice Agent pricing restructured to tiered model: $0.99/minute (1-500 min), $0.69/minute (501-2500 min), $0.49/minute (2501+ min), with monthly bundles offering up to 40% savings; Advanced support features description updated to separate 'manual and automated queue call back' from 'smart routing' in Professional plan. Pulse files it as a packaging change (new add-on, feature added, feature change, add-on change) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage" (Q2 2025). Aircall has been tracked since 2023-11-14.
In the same window Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AI Assist Pro · Add-onAddedNo AI Assist Pro add-onAI Assist Pro add-on
- Essentials · FeatureAdded
BeforeNot listed
AfterAI Voice Agent add-on option explicitly
- Professional · FeatureRenamed
BeforeSalesforce integration
After'Salesforce CTI integration'
- Essentials · FeatureAdded
BeforeNo AI transcripts feature
AfterAI transcripts feature
- — · Add-onAdded
BeforeNot listed
AfterAircall for Salesforce Service Cloud Voice add-on
- Voice Agent · Add-onAdd-on change
AI Voice Agent pricing restructured to tiered model: $0.99/minute (1-500 min), $0.69/minute (501-2500 min), $0.49/minute (2501+ min), with monthly bundles offering up to 40% savings
- Professional · FeatureFeature change
Advanced support features description updated to separate 'manual and automated queue call back' from 'smart routing' in Professional plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| AI Assist Pro | Add-on | No AI Assist Pro add-on | AI Assist Pro add-on | Added |
| Essentials | Feature | Not listed | AI Voice Agent add-on option explicitly | Added |
| Professional | Feature | Salesforce integration | 'Salesforce CTI integration' | Renamed |
| Essentials | Feature | No AI transcripts feature | AI transcripts feature | Added |
| — | Add-on | Not listed | Aircall for Salesforce Service Cloud Voice add-on | Added |
| Voice Agent | Add-on | — | 40% | Add-on change |
| Professional | Feature | Advanced support features description updated to separate 'manual and automated queue call back' from 'smart routing' in Professional plan | Feature change | |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Jul 6, 2025 and Oct 5, 2025; the change is marked near the top of the page, where AI Assist Pro add-on now appears.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Feb 23, 2026packagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week 4, 2026improvedAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
- Jan 10, 2026packagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
- Q3 2025improvedAircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage · this change
- Q2 2025packagingAircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage
Across CRM in the same window
All CRM changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- MicrosoftOct 19Microsoft 365 Copilot: Business plan relabeled as add-on
- MicrosoftOct 19Microsoft Teams Business Teams flags usage-based AI charges beyond license fees
- MicrosoftOct 19Microsoft Microsoft365 365 flags usage-based AI charges beyond license fees
- MicrosoftOct 12Microsoft Teams Home cuts Family and Premium storage from 6 TB to 2 TB shared
Questions about this change
Did Aircall raise prices in October 2025?
No list-price increase was recorded between Jul 6, 2025 and Oct 5, 2025. The change Pulse detected was a packaging change: new add-on, feature added, feature change, add-on change.
What changed on Aircall's pricing page between Jul 6, 2025 and Oct 5, 2025?
AI Assist Pro add-on: No AI Assist Pro add-on → AI Assist Pro add-on, added; Essentials feature: Not listed → AI Voice Agent add-on option explicitly, added; Professional feature: Salesforce integration → 'Salesforce CTI integration', renamed; Essentials feature: No AI transcripts feature → AI transcripts feature, added; add-on: Not listed → Aircall for Salesforce Service Cloud Voice add-on, added; AI Voice Agent pricing restructured to tiered model: $0.99/minute (1-500 min), $0.69/minute (501-2500 min), $0.49/minute (2501+ min), with monthly bundles offering up to 40% savings; Advanced support features description updated to separate 'manual and automated queue call back' from 'smart routing' in Professional plan. Pulse compared the captures it took on Jul 6, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage" in Q2 2025; Aircall has been tracked since 2023-11-14.