Aircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Aircall's pricing page, Pulse recorded 3 changes: Aircall AI add-on enhanced with two new features: AI and Transcription API, and Call Scoring (coming soon); Analytics+ add-on enhanced with Advanced live monitoring feature; Professional plan monitoring capability updated from 'call monitoring' to 'live monitoring'. Pulse files it as a packaging change (add-on change, feature change). Pulse's latest capture (Nov 9, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $99, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality" (Q3 2024). Aircall has been tracked since 2023-11-14.
In the same window Ringcentral, Genesys and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Add-on change—Add-on
Aircall AI add-on enhanced with two new features: AI and Transcription API, and Call Scoring (coming soon)
- Add-on changeAnalytics+Add-on
Analytics+ add-on enhanced with Advanced live monitoring feature
- RewordedProfessionalFeaturecall monitoringlive monitoring
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Aircall AI add-on enhanced with two new features: AI and Transcription API, and Call Scoring (coming soon) | Add-on change | |
| Analytics+ | Add-on | Analytics+ add-on enhanced with Advanced live monitoring feature | Add-on change | |
| Professional | Feature | call monitoring | live monitoring | Reworded |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where "call monitoring" becomes "live monitoring".
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Q3 2025PackagingAircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage
- Q2 2025PackagingAircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage
- Q1 2025ImprovementAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
- Q4 2024PackagingAircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring This change
- Q3 2024ImprovementAircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality
Across CRM in the same window
All CRM changes- RingcentralNov 9Ringcentral launches Ultra plan at $45/user, AI Receptionist now an add-on
- RingcentralNov 2Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%
- GenesysNov 2Genesys renames AI tokens to Experience Units in fair-use terms
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- MicrosoftOct 26Microsoft Teams Business adds Cowork and Autopilot AI, with usage-based billing
Questions about this change
Did Aircall raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a packaging change: add-on change, feature change.
What changed on Aircall's pricing page between Oct 1, 2024 and Jan 1, 2025?
Aircall AI add-on enhanced with two new features: AI and Transcription API, and Call Scoring (coming soon); Analytics+ add-on enhanced with Advanced live monitoring feature; Professional feature: call monitoring → live monitoring, reworded. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Introduces Trending Topics Feature to Enhance AI Add-on Functionality" in Q3 2024; Aircall has been tracked since 2023-11-14.