Aircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights
What happened
Between the Jan 1, 2025 and Apr 1, 2025 captures of Aircall's pricing page, Pulse recorded one change: Call Scoring feature now available in Aircall AI add-on (previously marked as 'coming soon'). Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $99, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
Aircall's previous recorded change was "Aircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring" (Q4 2024). Aircall has been tracked since 2023-11-14.
In the same window Ringcentral, Genesys and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Feature added—Feature
Call Scoring feature now available in Aircall AI add-on (previously marked as 'coming soon')
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Call Scoring feature now available in Aircall AI add-on (previously marked as 'coming soon') | Feature added | |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Jan 1, 2025 and Apr 1, 2025; the change is marked on the page.
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Aircall, the last 90 days
Full history- Jan 10, 2026PackagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
- Q3 2025PackagingAircall Introduces Tiered Pricing for AI Voice Agent, Offering Up to 40% Savings on Usage
- Q2 2025PackagingAircall Introduces AI Voice Agent Add-on for $0.99/Minute, Enhancing Autonomous Conversation Handling and 24/7 Coverage
- Q1 2025Feature addedAircall Launches Call Scoring Feature in AI Add-On, Enhancing Customer Interaction Insights This change
- Q4 2024PackagingAircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring
Across CRM in the same window
All CRM changes- RingcentralNov 9Ringcentral launches Ultra plan at $45/user, AI Receptionist now an add-on
- RingcentralNov 2Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%
- GenesysNov 2Genesys renames AI tokens to Experience Units in fair-use terms
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- MicrosoftOct 26Microsoft Teams Business adds Cowork and Autopilot AI, with usage-based billing
Questions about this change
Did Aircall raise prices in April 2025?
No list-price increase was recorded between Jan 1, 2025 and Apr 1, 2025. The change Pulse detected was a product change: feature added.
What changed on Aircall's pricing page between Jan 1, 2025 and Apr 1, 2025?
Call Scoring feature now available in Aircall AI add-on (previously marked as 'coming soon'). Pulse compared the captures it took on Jan 1, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 1 other pricing-page change for Aircall in the 90 days before this one; the previous change was "Aircall Enhances AI Add-on with New Features: AI & Transcription API, Plus Upcoming Call Scoring" in Q4 2024; Aircall has been tracked since 2023-11-14.