Pendo launches AI add-ons with free plan getting top billing
What happened
Between the Feb 23, 2026 and Mar 2, 2026 captures of Pendo's pricing page, Pulse recorded 3 changes: Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys]; Agent Mode added as a capability included in all plans, enabling natural language queries to get answers without building reports; New 'Add Pendo AI' section introduced with PREDICT and AGENT ANALYTICS add-on products [PREDICT: churn prediction with custom prediction volume; AGENT ANALYTICS: AI agent monitoring with custom prompt volume and free allowance]. Pulse files it as a packaging change (feature change, new add-on) with an upward direction.
It lands 52 days after Pendo's previous change, "Pendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides" (Jan 12, 2026). Before that Pulse recorded "Pendo kills Pulse tier, consolidates to three-plan lineup" (Week 1, 2026). Pendo has been tracked since 2023-11-14.
In the same window Fullstory, Amplitude, Mixpanel, Launchdarkly and Heap also changed their Data & Analytics pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Ultimate · FeatureFeature change
Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys]
- All plans · FeatureAddedNo Agent ModeAgent Mode
- PREDICT, AGENT ANALYTICS · Add-onAdded
BeforeNo 'Add Pendo AI' section
After'Add Pendo AI' section
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Ultimate | Feature | Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys] | Feature change | |
| All plans | Feature | No Agent Mode | Agent Mode | Added |
| PREDICT, AGENT ANALYTICS | Add-on | No 'Add Pendo AI' section | 'Add Pendo AI' section | Added |
Values as written on Pendo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pendo's pricing page (pendo.io) from Feb 23, 2026 and Mar 2, 2026; the change is marked near the top of the page, where Agent Mode now appears.
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The two full-page captures with this change marked up are free with an account.
Pendo, the last 90 days
Full history- Apr 2, 2026improvedPendo Launches AI Add-Ons for Churn Prediction and Agent Analytics
- Mar 5, 2026improvedPendo launches AI add-ons with free plan getting top billing · this change
- Jan 12, 2026packagingPendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides
- Week 1, 2026packagingPendo kills Pulse tier, consolidates to three-plan lineup
Across Data & Analytics in the same window
All Data & Analytics changes- FullstoryFeb 23Fullstory launches Guides and Surveys add-on for product adoption
- AmplitudeFeb 23Amplitude drops 30% off promo, retargets Starter for solo users
- MixpanelJan 12Mixpanel Reduces Free Plan Monthly Events from 20 Million to 1 Million, a 95% Decrease
- LaunchdarklyJan 12LaunchDarkly bills Foundation on both service connections and client-side MAU, and adds usage-priced observability add-ons
- HeapJan 11Heap Downgrades Premier Plan Support from Premium to Standard
Questions about this change
Did Pendo raise prices in March 2026?
No list-price increase was recorded between Feb 23, 2026 and Mar 2, 2026. The change Pulse detected was a packaging change: feature change, new add-on.
What changed on Pendo's pricing page between Feb 23, 2026 and Mar 2, 2026?
Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys]; All plans feature: No Agent Mode → Agent Mode, added; PREDICT, AGENT ANALYTICS add-on: No 'Add Pendo AI' section → 'Add Pendo AI' section, added. Pulse compared the captures it took on Feb 23, 2026 and Mar 2, 2026; the before/after table above lists each item as written on the page.
How often does Pendo change its pricing?
Pulse recorded 2 other pricing-page changes for Pendo in the 90 days before this one; the previous change was "Pendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides" on Jan 12, 2026; Pendo has been tracked since 2023-11-14.