Packaging change·Feb 23 → Mar 2, 2026·Week 10, 2026·Data & Analytics

Pendo launches AI add-ons with free plan getting top billing

PendoPackagingFeature changeNew add-on

What changed

Feature change

Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys]

Feature change

Agent Mode added as a capability included in all plans, enabling natural language queries to get answers without building reports.

New add-on

New 'Add Pendo AI' section introduced with PREDICT and AGENT ANALYTICS add-on products [PREDICT: churn prediction with custom prediction volume; AGENT ANALYTICS: AI agent monitoring with custom prompt volume and free allowance]

Before and after

Feb 23, 2026 vs Mar 2, 2026

Pulse.

100%

Change 1 of 3 · feature changed

Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys]

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Q4 2025 · Pendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides Pendo Launches AI Add-Ons for Churn Prediction and Agent Analytics · Q1 2026

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