Heap Downgrades Premier Plan Support from Premium to Standard
What happened
Between the Jul 6, 2025 and Oct 3, 2025 captures of Heap's pricing page, Pulse recorded 2 changes: AI feature renamed from 'Chat with Sense: AI Powered Analyst' to 'Sense Contentsquare's AI: AI Powered Assistant' across Growth, Pro, and Premier plans; Premier plan support downgraded from 'Premium support' to 'Standard support'. Pulse files it as a product change (feature change) with a neutral direction.
This is the first pricing-page change Pulse has recorded for Heap. Heap has been tracked since 2023-11-14.
In the same window Amplitude, Fullstory and Hotjar also changed their Project Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth, Pro, Premier · FeatureReworded
BeforeChat with Sense: AI Powered Analyst
AfterSense Contentsquare
- Premier · FeatureRewordedPremium supportStandard support
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth, Pro, Premier | Feature | Chat with Sense: AI Powered Analyst | Sense Contentsquare | Reworded |
| Premier | Feature | Premium support | Standard support | Reworded |
Values as written on Heap's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Heap's pricing page (heap.io) from Jul 6, 2025 and Oct 3, 2025; the change is marked near the top of the page, where "Chat with Sense: AI Powered Analyst" becomes "Sense Contentsquare".
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The two full-page captures with this change marked up are free with an account.
Across Project Management in the same window
All Project Management changes- AmplitudeJan 10Amplitude Introduces AI-Powered Recommendations and Real-Time Streaming to Enhance Enterprise and Growth Plans
- FullstoryJan 10Fullstory Introduces Data Direct Plan for Enhanced Data Science and Analytics Capabilities
- HotjarJan 10Hotjar Introduces User Tests Feature for Unmoderated Testing Across All Paid Plans
Questions about this change
Did Heap raise prices in October 2025?
No list-price increase was recorded between Jul 6, 2025 and Oct 3, 2025. The change Pulse detected was a product change: feature change.
What changed on Heap's pricing page between Jul 6, 2025 and Oct 3, 2025?
Growth, Pro, Premier feature: Chat with Sense: AI Powered Analyst → Sense Contentsquare, reworded; Premier feature: Premium support → Standard support, reworded. Pulse compared the captures it took on Jul 6, 2025 and Oct 3, 2025; the before/after table above lists each item as written on the page.
How often does Heap change its pricing?
Pulse recorded 0 other pricing-page changes for Heap in the 90 days before this one; Heap has been tracked since 2023-11-14.