Tidio slashes Plus plan price 60% to $300/mo, shifts to usage-based AI billing
What happened
Between the Jul 13, 2026 and Jul 20, 2026 captures of Tidio's pricing page, Pulse recorded one change: Plus plan's starting price dropped from $749/mo to $300/mo, and its billing model changed from a single custom-quote price to a base fee plus separate usage-based charges for AI and human conversations. Pulse files it as a packaging change (package change) with a neutral direction. The current page lists Starter at $24.17, Lyro AI Core at $32.5, Growth at $49.17, Lyro AI Plus at $749 and Plus at $749.
This is the first pricing-page change Pulse has recorded for Tidio. Tidio has been tracked since 2026-05-14.
In the same window Olark, LiveChat, Drift, Zendesk and Intercom also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Plus · Packaging−60%$749/mo$300/mo
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Plus | Packaging | $749/mo | $300/mo | −60% |
Values as written on Tidio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Tidio's pricing page (tidio.com) from Jul 13, 2026 and Jul 20, 2026; the change is marked near the top of the page, where plus packaging reads $749/mo and then $300/mo.
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The two full-page captures with this change marked up are free with an account.
Across Business Operations in the same window
All Business Operations changes- OlarkJul 20Olark axes Standard/Pro for a $400/mo AI Agent tier with SSO, unlimited AI chats
- LiveChatJul 13LiveChat swaps Key Account Manager for Product Expert support tier
- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
Questions about this change
Did Tidio raise prices in July 2026?
No list-price increase was recorded between Jul 13, 2026 and Jul 20, 2026. The change Pulse detected was a packaging change: package change.
What changed on Tidio's pricing page between Jul 13, 2026 and Jul 20, 2026?
Plus packaging: $749/mo → $300/mo (−60%). Pulse compared the captures it took on Jul 13, 2026 and Jul 20, 2026; the before/after table above lists each item as written on the page.
How often does Tidio change its pricing?
Pulse recorded 0 other pricing-page changes for Tidio in the 90 days before this one; Tidio has been tracked since 2026-05-14.