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HomeOlarkAll changesPowerUps add-ons removed
OlarkPackaging change · Package change · Feature added · Jul 13 → Jul 20, 2026

Olark axes Standard/Pro for a $400/mo AI Agent tier with SSO, unlimited AI chats

Verified Jul 20, 2026Sales & Customer Relationship Management (CRM)Direction: up
The changePowerUps add-ons — removed.
Before · Jul 13PowerUps add-ons
After · Jul 20No PowerUps add-ons
removed
2 changes2 capturesJul 13, 2026 → Jul 20, 2026

What happened

Between the Jul 13, 2026 and Jul 20, 2026 captures of Olark's pricing page, Pulse recorded 2 changes: Olark replaced Standard ($29/seat) and Pro plans with a 3-tier model: AI Website Agent ($400/mo, billed annually), Custom/Enterprise, and legacy live-chat-only ($29/agent/mo); PowerUps add-ons dropped; New enterprise features introduced with the restructure: SSO, custom SLAs, legal reviews/side letters, proactive engagement, white-glove support, and unlimited AI conversations with no token limits. Pulse files it as a packaging change (package change, feature added) with an upward direction. The current page lists Olark Standard at $29.

This is the first pricing-page change Pulse has recorded for Olark. Olark has been tracked since 2026-03-01.

In the same window LiveChat, Userlike, Drift, Zendesk and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Pro · PackagingRemoved
    PowerUps add-onsNo PowerUps add-ons
  • — · FeatureAdded
    No enterprise featuresenterprise features

Values as written on Olark's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Olark's pricing page (olark.com) from Jul 13, 2026 and Jul 20, 2026; the change is marked near the top of the page, where the PowerUps add-ons no longer appears.

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The two full-page captures with this change marked up are free with an account.

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First recorded change for OlarkFull history →

Across CRM in the same window

All CRM changes
  1. LiveChatJul 13LiveChat swaps Key Account Manager for Product Expert support tier
  2. UserlikeJul 4Userlike: Free plan conversation limit cut to 200/month
  3. DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
  4. ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
  5. IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year

Questions about this change

Did Olark raise prices in July 2026?

No list-price increase was recorded between Jul 13, 2026 and Jul 20, 2026. The change Pulse detected was a packaging change: package change, feature added.

What changed on Olark's pricing page between Jul 13, 2026 and Jul 20, 2026?

Pro packaging: PowerUps add-ons → No PowerUps add-ons, removed; feature: No enterprise features → enterprise features, added. Pulse compared the captures it took on Jul 13, 2026 and Jul 20, 2026; the before/after table above lists each item as written on the page.

How often does Olark change its pricing?

Pulse recorded 0 other pricing-page changes for Olark in the 90 days before this one; Olark has been tracked since 2026-03-01.