Olark axes Standard/Pro for a $400/mo AI Agent tier with SSO, unlimited AI chats
Olark replaced Standard ($29/seat) and Pro plans with a 3-tier model: AI Website Agent ($400/mo, billed annually), Custom/Enterprise, and legacy live-chat-only ($29/agent/mo); PowerUps add-ons dropped.; New enterprise features introduced with the restructure: SSO, custom SLAs, legal reviews/side letters, proactive engagement, white-glove support, and unlimited AI conversations with no token limits
What changed
Olark replaced Standard ($29/seat) and Pro plans with a 3-tier model: AI Website Agent ($400/mo, billed annually), Custom/Enterprise, and legacy live-chat-only ($29/agent/mo); PowerUps add-ons dropped.
New enterprise features introduced with the restructure: SSO, custom SLAs, legal reviews/side letters, proactive engagement, white-glove support, and unlimited AI conversations with no token limits.
Before and after
Jul 13, 2026 vs Jul 20, 2026Olark replaced Standard ($29/seat) and Pro plans with a 3-tier model: AI Website Agent ($400/mo, billed annually), Custom/Enterprise, and legacy live-chat-only ($29/agent/mo); PowerUps add-ons dropped.
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