HubSpot Service Starter Launches Service Hub Enterprise Plan at $150/mo/seat, Enhancing Help Desk Software with Advanced Features and $3,500 Onboarding Fee
What happened
Between the Oct 1, 2024 and Feb 1, 2025 captures of HubSpot's pricing page, Pulse recorded 7 changes: Conditional SLAs added to Enterprise tier; Skill-based Routing added to Enterprise tier; Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise; Capacity Limits feature added to Enterprise tier; Customer success workspace (Beta) added to Enterprise tier; Service Hub Enterprise plan added at $150/mo/seat - described as 'Our most powerful help desk software for advanced control and flexibility' with required $3,500 onboarding fee; Interactive Voice Response (IVR) added to Enterprise tier. Pulse files it as a packaging change (feature added, threshold added, new plan) with an upward direction. Pulse's latest capture (Sep 14, 2026) lists Starter at $7, Professional at $90, Enterprise at $150 and HubSpot Credits at $9 per 1,000 credits.
This is the first pricing-page change Pulse has recorded for HubSpot. HubSpot has been tracked since 2025-01-01.
In the same window Zoho, Salesforce and Freshworks also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · FeatureAddedNo Conditional SLAsConditional SLAs
- Enterprise · FeatureAddedNo Skill-based RoutingSkill-based Routing
- Starter, Professional, Enterprise · LimitThreshold added
Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise
- Enterprise · FeatureAdded
BeforeNo Capacity Limits feature
AfterCapacity Limits feature
- Enterprise · FeatureFeature added
Customer success workspace (Beta) added to Enterprise tier
- Enterprise · PlanAdded
BeforeNo Service Hub Enterprise plan
AfterService Hub Enterprise plan
- Enterprise · FeatureFeature added
Interactive Voice Response (IVR) added to Enterprise tier
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | No Conditional SLAs | Conditional SLAs | Added |
| Enterprise | Feature | No Skill-based Routing | Skill-based Routing | Added |
| Starter, Professional, Enterprise | Limit | Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise | Threshold added | |
| Enterprise | Feature | No Capacity Limits feature | Capacity Limits feature | Added |
| Enterprise | Feature | Customer success workspace (Beta) added to Enterprise tier | Feature added | |
| Enterprise | Plan | No Service Hub Enterprise plan | Service Hub Enterprise plan | Added |
| Enterprise | Feature | Interactive Voice Response (IVR) added to Enterprise tier | Feature added | |
Values as written on HubSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HubSpot's pricing page (hubspot.com) from Oct 1, 2024 and Feb 1, 2025; the change is marked on the page, where Conditional SLAs now appears.
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HubSpot, pricing history
Full history- Jan 13, 2026packagingHubspot Service Starter Increases Promotional Discount to 55% Off Starter Customer Platform
- Q3 2025improvedHubspot Service Starter Introduces Credits System with 500 Credits in Service Hub Starter, Enhancing Value for Users
- Q2 2025packagingHubspot Service Starter Reduces Starter Plan Pricing by 40% to $9/mo/seat, Enhancing Accessibility for Customers
- Q4 2024improvedHubSpot Service Starter Launches Service Hub Enterprise Plan at $150/mo/seat, Enhancing Help Desk Software with Advanced Features and $3,500 Onboarding Fee · this change
Across CRM in the same window
All CRM changes- ZohoJan 14Zoho Subscriptions Introduces In-App Purchase Management to Premium Plan, Enhancing User Experience and Value
- SalesforceJan 12Salesforce Renames Data Cloud to Data 360, Signaling Major Shift in Product Strategy
- FreshworksJan 10Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
Questions about this change
Did HubSpot raise prices in February 2025?
No list-price increase was recorded between Oct 1, 2024 and Feb 1, 2025. The change Pulse detected was a packaging change: feature added, threshold added, new plan.
What changed on HubSpot's pricing page between Oct 1, 2024 and Feb 1, 2025?
Enterprise feature: No Conditional SLAs → Conditional SLAs, added; Enterprise feature: No Skill-based Routing → Skill-based Routing, added; Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise; Enterprise feature: No Capacity Limits feature → Capacity Limits feature, added; Customer success workspace (Beta) added to Enterprise tier; Enterprise plan: No Service Hub Enterprise plan → Service Hub Enterprise plan, added; Interactive Voice Response (IVR) added to Enterprise tier. Pulse compared the captures it took on Oct 1, 2024 and Feb 1, 2025; the before/after table above lists each item as written on the page.
How often does HubSpot change its pricing?
Pulse recorded 0 other pricing-page changes for HubSpot in the 90 days before this one; HubSpot has been tracked since 2025-01-01.