HubSpot Service Starter Launches Service Hub Enterprise Plan at $150/mo/seat, Enhancing Help Desk Software with Advanced Features and $3,500 Onboarding Fee
What happened
Between the Oct 1, 2024 and Feb 1, 2025 captures of HubSpot's pricing page, Pulse recorded 7 changes: Conditional SLAs added to Enterprise tier; Skill-based Routing added to Enterprise tier; Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise; Capacity Limits feature added to Enterprise tier; Customer success workspace (Beta) added to Enterprise tier; Service Hub Enterprise plan added at $150/mo/seat - described as 'Our most powerful help desk software for advanced control and flexibility' with required $3,500 onboarding fee; Interactive Voice Response (IVR) added to Enterprise tier. Pulse files it as a packaging change (feature added, limit lowered, new plan). Pulse's latest capture (Nov 9, 2026) lists Starter at $7, Professional at $90, Enterprise at $150 and HubSpot Credits at $9 per 1,000 credits.
This is the first pricing-page change Pulse has recorded for HubSpot. HubSpot has been tracked since 2025-01-01.
In the same window Zoho, Salesforce and Freshworks also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedEnterpriseFeatureNot listedConditional SLAs
- AddedEnterpriseFeatureNot listedSkill-based Routing
- Limit loweredStarter, Professional, EnterpriseLimit
Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise
- AddedEnterpriseFeatureNot listedCapacity Limits feature
- AddedEnterpriseFeature
BeforeNot listed
AfterCustomer success workspace (Beta)
- AddedEnterprisePlan
BeforeNot listed
AfterService Hub Enterprise plan ($150/mo)
- AddedEnterpriseFeature
BeforeNot listed
AfterInteractive Voice Response (IVR)
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | Not listed | Conditional SLAs | Added |
| Enterprise | Feature | Not listed | Skill-based Routing | Added |
| Starter, Professional, Enterprise | Limit | Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise | Limit lowered | |
| Enterprise | Feature | Not listed | Capacity Limits feature | Added |
| Enterprise | Feature | Not listed | Customer success workspace (Beta) | Added |
| Enterprise | Plan | Not listed | Service Hub Enterprise plan ($150/mo) | Added |
| Enterprise | Feature | Not listed | Interactive Voice Response (IVR) | Added |
Values as written on HubSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HubSpot's pricing page (hubspot.com) from Oct 1, 2024 and Feb 1, 2025; the change is marked on the page, where Service Hub Enterprise plan ($150/mo) now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
HubSpot, pricing history
Full history- Jan 13, 2026PackagingHubspot Service Starter Increases Promotional Discount to 55% Off Starter Customer Platform
- Q3 2025PackagingHubspot Service Starter Introduces Credits System with 500 Credits in Service Hub Starter, Enhancing Value for Users
- Q2 2025Price decreaseHubspot Service Starter Reduces Starter Plan Pricing by 40% to $9/mo/seat, Enhancing Accessibility for Customers
- Q4 2024Limit loweredHubSpot Service Starter Launches Service Hub Enterprise Plan at $150/mo/seat, Enhancing Help Desk Software with Advanced Features and $3,500 Onboarding Fee This change
Across CRM in the same window
All CRM changes- ZohoJan 14Zoho Subscriptions Introduces In-App Purchase Management to Premium Plan, Enhancing User Experience and Value
- SalesforceJan 12Salesforce Renames Data Cloud to Data 360, Signaling Major Shift in Product Strategy
- FreshworksJan 10Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
Questions about this change
Did HubSpot raise prices in February 2025?
No list-price increase was recorded between Oct 1, 2024 and Feb 1, 2025. The change Pulse detected was a packaging change: feature added, limit lowered, new plan.
What changed on HubSpot's pricing page between Oct 1, 2024 and Feb 1, 2025?
Enterprise feature added: Conditional SLAs; Enterprise feature added: Skill-based Routing; Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise; Enterprise feature added: Capacity Limits feature; Enterprise feature added: Customer success workspace (Beta); Enterprise plan added: Service Hub Enterprise plan ($150/mo); Enterprise feature added: Interactive Voice Response (IVR). Pulse compared the captures it took on Oct 1, 2024 and Feb 1, 2025; the before/after table above lists each item as written on the page.
How often does HubSpot change its pricing?
Pulse recorded 0 other pricing-page changes for HubSpot in the 90 days before this one; HubSpot has been tracked since 2025-01-01.