Genesys bundles associate experience into all Cloud CX tiers

All four CX plan taglines updated to include 'and associate users': CX1 'For voice contact centers and associate users', CX2-CX4 similarly updated. Plans now explicitly position for associate user personas.

All four Genesys Cloud CX plans (CX1-CX4) now include 'Associate experience for workspace and mobile' in their feature lists, indicating the associate user experience is bundled across all tiers.

Two add-on descriptions updated: Hourly interacting now targets associate users and low volume users; Unified communications changed to 'across the enterprise' from 'same platform as contact center'.