Product change·Apr 6 → Apr 13, 2026·Week 16, 2026·Marketing & Content
Customer.io Launches AI Agent Tiers with LLM Actions and Daily Routines
What changed
Positioning
Plan taglines updated. Premium: 'growing rapidly' changed to 'scaling across channels with custom workflows'. Enterprise: 'scaling globally' changed to 'dedicated infrastructure and support'.
Feature added
AI Agent launched: Essentials gets core skills + LLM Actions (100K credits); Premium adds Elevated limits + Daily Routines; Enterprise gets Custom limits. AI Agent (beta) comparison section added.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
Change 1 of 2 · positioning changed
Plan taglines updated. Premium: 'growing rapidly' changed to 'scaling across channels with custom workflows'. Enterprise: 'scaling globally' changed to 'dedicated infrastructure and support'.
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